Posted Apr 30, 2026
We’re looking for a Senior Customer Success Operations Specialist to join our growing Customer Operations team. In this role, you’ll be a key operational partner to our Enterprise clients, ensuring day-to-day operations run smoothly and that our Customer Success Managers have the tools, data, and processes they need. You’ll work closely with the Customer Operations Teams, Customer Success Managers, and cross-functional teams to execute, improve, and scale our Enterprise workflows. This role is ideal for someone who enjoys combining hands-on execution with process improvement and wants to grow into a more senior operations or implementation role over time. Welcome to Contentoo
At Contentoo, we help businesses grow through exceptional content, scaling creation and localisation globally. We connect industry experts, talented creators, and translators with customers from a wide range of industries. We manage the entire content journey, from matching clients with the right creators to guiding projects from brief to delivery, ensuring every piece of content is on-brand and impactful. We support all our clients, including brands like Bynder, Swapfiets, and Sendcloud, with a tech-enabled approach that leverages our platform, AI tools, and streamlined workflows to make content creation easy for both clients and freelancers. Our company culture values individuality, teamwork, and challenging the status quo. What you’ll do: Enterprise client operations
Process & implementation
Data & tools
What you’ll bring
Growth & development
Flexibility & benefits
Tools & setup
Our culture
Be part of a growing scale-up of ~30 international team members — and grow together with us. Our cultural pillars are:
Teamwork is at the core of our success, and we celebrate together — on a boat tour, over lunch, on our rooftop terrace, or during a friendly FIFA or Mario Kart match in the lounge. A day in the life
You start the day reviewing Enterprise workflows and coordinating with a Customer Success Manager on the next steps for a client expansion. Later that morning, you update an SOP following a process improvement and align with the Talent team on resource planning. After lunch, you support the implementation of a new Enterprise workflow and help ensure all moving parts are aligned. Before wrapping up, you sync with your manager to review priorities and improvements for the coming weeks. Then you join your fellow Connies on the rooftop terrace to unwind. Sounds good?
We’re looking forward to your application! If you’re excited about this role but don’t tick every box, we’d still love to hear from you, diversity of experience matters to us :)
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