Posted Apr 27, 2026
Key Responsibilities:
Qualifications Required:
24 years of hands-on IT support experience in a helpdesk or IT operations role
Proficiency in Google Workspace and Microsoft 365 administration
Experience with an MDM platform, preferably Hexnode
Comfortable working within the US Eastern time zone (Note: The qualifications section is incomplete in the provided job description) Role Overview: Tru Performance, a B2B digital marketing and IT operations agency, is seeking an IT Support Engineer to provide Level 1 and Level 2 helpdesk support for one of their US-based SaaS clients in the video communications industry. As an IT Support Engineer, you will be responsible for addressing day-to-day IT issues, managing user accounts, and ensuring smooth IT operations within the US Eastern time zone. Key Responsibilities:
Google Workspace Administration
Handle password resets, account unlocks, and access recovery for employees
Set up and manage user accounts, email aliases, groups, and distribution lists
Configure and maintain Google SSO for connected applications
Support Google Workspace security settings, audit log review, and admin console management
Manage user onboarding and offboarding within Google Workspace
Microsoft 365 Administration
Administer Microsoft 365 user accounts, licenses, groups, and permissions
Support employees with Microsoft 365 applications like Outlook, Teams, SharePoint, and OneDrive
Assist with SharePoint document site management and configuration improvements
Coordinate with the client team on M365 best practices
Device Management (Hexnode MDM)
Manage device enrollment, configuration, and policy deployment using Hexnode MDM
Provide device support for employees including setup, troubleshooting, and remote management
Assist with equipment provisioning and setup for new hires
Maintain accurate records of device assignments and configurations
Endpoint Security Support (Microsoft Defender)
Support the rollout and management of Microsoft Defender across employee endpoints
Monitor Defender alerts and escalate or resolve security issues
Assist with antivirus and spam control configuration and maintenance
Flag any security concerns to the appropriate team promptly
Helpdesk & Ticketing (Asana and Slack)
Manage and respond to IT support requests through Asana and Slack
Prioritize and resolve tickets within agreed response windows
Maintain clear documentation of recurring issues and resolutions
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