Posted May 4, 2026
As an IT Support Engineer, your role involves maintaining the health of hardware, software, and network infrastructure to minimize downtime through rapid incident response and proactive system optimization. Key Responsibilities:
Essential Skills & Requirements:
Operating Systems: Windows 10/11, macOS, Windows Server, Linux (Ubuntu/CentOS)
Cloud/SaaS: Microsoft 365, Google Workspace, AWS, Azure
Soft Skills: Patience, active listening, ability to explain complex tech in "plain English"
Certifications: CompTIA A+, Network+, Microsoft 365 Certified, ITIL Foundation If there are any additional details about the company in the job description, it is omitted for brevity. As an IT Support Engineer, your role involves maintaining the health of hardware, software, and network infrastructure to minimize downtime through rapid incident response and proactive system optimization. Key Responsibilities:
Troubleshooting & Technical Support
Diagnosing and resolving software glitches, hardware malfunctions, and bugs
Managing a ticketing system to prioritize urgent issues
Providing support through various channels such as in-person, remote desktop tools, or over the phone
Hardware & Software Lifecycle
Provisioning new laptops, workstations, and mobile devices
Installing OS updates and enterprise software suites
Performing hardware repairs or coordinating warranty replacements
Network & Infrastructure Oversight
Ensuring connectivity to Wi-Fi, Ethernet, and VPN
Basic troubleshooting of routers, switches, and access points
Managing peripherals like network printers, VOIP phones, and video conferencing equipment
User Access & Security
Identity Management through Active Directory or Okta
Security Compliance including antivirus software and multi-factor authentication
Data Recovery assistance for file backups and lost data recovery
Documentation & Training
Writing SOPs for the IT team
Creating "How-to" guides for non-technical staff
Essential Skills & Requirements:
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