IT Support Engineer

Essential Skills & Requirements:

• Operating Systems: Windows 10/11, macOS, Windows Server, Linux (Ubuntu/CentOS)

• Cloud/SaaS: Microsoft 365, Google Workspace, AWS, Azure

• Soft Skills: Patience, active listening, ability to explain complex tech in "plain English"

• Certifications: CompTIA A+, Network+, Microsoft 365 Certified, ITIL Foundation If there are any additional details about the company in the job description, it is omitted for brevity. As an IT Support Engineer, your role involves maintaining the health of hardware, software, and network infrastructure to minimize downtime through rapid incident response and proactive system optimization. Key Responsibilities:

• Troubleshooting & Technical Support

• Diagnosing and resolving software glitches, hardware malfunctions, and bugs

• Managing a ticketing system to prioritize urgent issues

• Providing support through various channels such as in-person, remote desktop tools, or over the phone

• Hardware & Software Lifecycle

• Provisioning new laptops, workstations, and mobile devices

• Installing OS updates and enterprise software suites

• Performing hardware repairs or coordinating warranty replacements

• Network & Infrastructure Oversight

• Ensuring connectivity to Wi-Fi, Ethernet, and VPN

• Basic troubleshooting of routers, switches, and access points

• Managing peripherals like network printers, VOIP phones, and video conferencing equipment

• User Access & Security

• Identity Management through Active Directory or Okta

• Security Compliance including antivirus software and multi-factor authentication

• Data Recovery assistance for file backups and lost data recovery

• Documentation & Training

• Writing SOPs for the IT team

• Creating "How-to" guides for non-technical staff

Essential Skills & Requirements:

• Operating Systems: Windows 10/11, macOS, Windows Server, Linux (Ubuntu/CentOS)
• Cloud/SaaS: Microsoft 365, Google Workspace, AWS, Azure
• Soft Skills: Patience, active listening, ability to explain complex tech in "plain English"
• Certifications: CompTIA A+, Network+, Microsoft 365 Certified, ITIL Foundation If there are any additional details about the company in the job description, it is omitted for brevity.