As a Tech Vendor Relations Analyst II at Syneos Health, your role will involve overseeing the management of the company's telecommunications expenses. You will be responsible for optimizing telecom expenses, identifying cost-saving opportunities, and ensuring compliance with company policies and industry regulations. **Core Responsibilities:**
Manage voice and data migrations with a focus on telco products such as POTS, DSL, PRI, T1, MPLS, and other legacy services
Partner with TEM Vendor for inventory management, audit reviews, and reporting
Evaluate vendor performance, conduct vendor risk assessments and scheduled vendor reviews. Manage all related vendor contracts and facilitate contract negotiation
Interact with vendors and maintain strong relationships with them
Manage excel trackers for invoices and MACDs
Work in vendor portals
Partner with Facilities and Network teams to reconcile services to inventory of locations
Demonstrate general knowledge of business finance cost allocation, AP, and GL process
Serve as an extension of internal customer's team in Account Management
Analyze invoices against contracts and their associated inventories. Work with Accounts Payable (AP) to resolve invoice and credit issues
Demonstrate familiarity with Accounts Payable procedures, invoice processing, and auditing, applying best practices to TEM
**Qualifications:**
Bachelors degree in IT, business or equivalent experience
Professional TEM certification preferred
Two years or equivalent customer service experience required
Exhibit results-driven attitude to manage deadlines
Proven ability to work independently and as a team member
Excellent communication (written and oral) and interpersonal skills
Ability to interact effectively at all levels and across diverse cultures
Ability to adapt as the external environment and organization evolves
Proven performance demonstrating flexibility, ability to prioritize, and work analytically in a problem-solving environment
Ability to conduct research on industry best practices/standards and effectively apply to situation
Excellent PC skills, including excel, PowerPoint, process mapping software (Visio)
Demonstrated familiarity with Accounts Payable procedures, invoice processing, and auditing
Solid understanding of telecommunications and networking concepts, principles, and knowledge of systems connectivity to understand the overall flow of leased services
Deep understanding of the full life cycle of contracts
Strong understanding of legal terms and conditions and demonstrated negotiation skills coupled with extensive knowledge of business and contract law related to Technology services
Ability to manage projects with strong cross-functional collaboration skills
Prior experience with the IT project initiation process and gathering business requirements
In this role, you will play a crucial part in optimizing telecommunications expenses and ensuring compliance with company policies and industry regulations. As a Tech Vendor Relations Analyst II at Syneos Health, your role will involve overseeing the management of the company's telecommunications expenses. You will be responsible for optimizing telecom expenses, identifying cost-saving opportunities, and ensuring compliance with company policies and industry regulations. **Core Responsibilities:**
Manage voice and data migrations with a focus on telco products such as POTS, DSL, PRI, T1, MPLS, and other legacy services
Partner with TEM Vendor for inventory management, audit reviews, and reporting
Evaluate vendor performance, conduct vendor risk assessments and scheduled vendor reviews. Manage all related vendor contracts and facilitate contract negotiation
Interact with vendors and maintain strong relationships with them
Manage excel trackers for invoices and MACDs
Work in vendor portals
Partner with Facilities and Network teams to reconcile services to inventory of locations
Demonstrate general knowledge of business finance cost allocation, AP, and GL process
Serve as an extension of internal customer's team in Account Management
Analyze invoices against contracts and their associated inventories. Work with Accounts Payable (AP) to resolve invoice and credit issues
Demonstrate familiarity with Accounts Payable procedures, invoice processing, and auditing, applying best practices to TEM
**Qualifications:**
Bachelors degree in IT, business or equivalent experience
Professional TEM certification preferred
Two years or equivalent customer service experience required
Exhibit results-driven attitude to manage deadlines
Proven ability to work independently and as a team member
Excellent communication (written and oral) and interpersonal skills
Ability to interact effectively at all levels and across diverse cultures
