Tech Vendor Relations Analyst II

Professional TEM certification preferred

Two years or equivalent customer service experience required

Exhibit honesty, ethics, and professionalism in all responsibilities

Ability to manage deadlines with a results-driven attitude

Work independently and collaboratively within a team

Excellent communication skills, both written and oral

Interact effectively across all levels and diverse cultures

Adaptability to evolving external environments and organizational changes

Ability to conduct research on industry standards and apply them effectively

Proficiency in PC skills including excel, power point, and process mapping software

Understanding of telecommunications, networking concepts, and systems connectivity

Experience in reviewing and modifying legal contracts and documents

Strong negotiation skills and knowledge of business and contract law related to Technology services

Project management skills with cross-functional collaboration experience

Familiarity with IT project initiation process and gathering business requirements In summary, as the Tech Vendor Relations Analyst II at Syneos Health, your role will be pivotal in managing telecommunications expenses, optimizing costs, and ensuring compliance with industry regulations and company policies. Tech Vendor Relations Analyst II at Syneos Health in Hyderabad (Hybrid) As the Tech Vendor Relations Analyst II at Syneos Health, your role will be crucial in overseeing the management of the company's telecommunications expenses. Your responsibilities will include optimizing telecom expenses, identifying cost-saving opportunities, and ensuring compliance with company policies and industry regulations. Key Responsibilities:

Manage voice and data migrations focusing on telco products such as POTS, DSL, PRI, T1, MPLS, and other legacy services

Partner with TEM Vendor for inventory management, audit reviews, and reporting

Evaluate vendor performance, conduct vendor risk assessments, and manage all related vendor contracts

Interact with vendors to maintain strong relationships

Utilize excel trackers for invoices and MACDs

Collaborate with Facilities and Network teams to reconcile services to inventory of locations

Demonstrate general knowledge of business finance including cost allocation, AP, and GL processes

Serve as an extension of internal customer's team for account management

Analyze invoices against contracts and inventories, resolving issues with Accounts Payable

Apply best practices to TEM by demonstrating familiarity with Accounts Payable procedures, invoice processing, and auditing