System Operations Specialist / System Support Specialist

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments. Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology. About your Team

Interactive Brokers seeks an individual to join our Technical Operations (TOPS) team in Hong Kong. To offer the finest online trading experience in the world, Interactive Brokers' TOPS team monitors and provides global operational support for our applications, systems, and other critical business technology 24/7/365. What will be your responsibilities within IBKR

• Monitor the health of applications, networks, and systems underpinning the Interactive Brokers global brokerage system. - Analyze, troubleshoot, escalate and resolve brokerage system operational issues. - Participate in Post-Incident review in collaboration with Software Development, customer service and infrastructure teams. - Provide internal 2nd-level technical support to various teams. - Monitor batch scheduled jobs while troubleshooting and escalating any delays or failures. - Analyze existing business workflows and participate in developing new process monitoring tools. - Act as the primary escalation point for all brokerage system technical issues. - Investigate and triage real time trade issues with internal and external parties. - 1 – 5 years of experience in Linux/Unix systems and incident management. Fresh graduates with strong technical background will also be considered.