GTM Strategy & Planning

• Define and maintain territory plans in partnership with Growth leadership
• Own Chase List development, SPIFF planning, and pipeline generation strategy

CRM Architecture & Administration

• Own our CRM system (currently HubSpot), including data architecture, data management, data governance, and system integrations
• Build and maintain rep-level, region-wide, and executive reports and dashboards
• Manage and own all on-going data quality and architecture improvement initiatives

Systems Integration & Vendor Management

• Own the integration layer between our CRM, contracting system, and other internal Growth / Sales / CS systems
• Manage external vendors on scoped technical builds, owning spec, onboarding, and handoffs

Contract Lifecycle Management

• Own our contracting system (currently Ironclad), including workflow design, property mapping, bulk contract creation, system integrations, and troubleshooting
• Manage the full contracting process (from redline coordination to send for signature to submission) across both off-season and peak-season volumes (5–10/month scaling to 100+)

Post-Sale / Customer Success Operations

• Extend CRM and reporting architecture to support post-sale use cases, including health scoring, churn risk signals, and CS-team activity tracking
• Partner with Customer Success leadership to build and maintain client reporting infrastructure, including practice-level performance reporting, executive business reviews, and ad-hoc reporting workflows
• Identify and close gaps in the post-sale tech stack, evaluating tooling and integrations as the CS function matures

What You’ll Bring

• 5–7 years of experience in Revenue Operations, Customer Success Operations, Sales Enablement, GTM Systems, Systems Architecture, or Sales Operations, with ownership of both strategy and systems operations
• Experience operating across the full commercial lifecycle (pre-sale and post-sale)
• CRM systems thinker with advanced HubSpot experience (data models, workflows, integrations, dashboards); certifications a plus
• Strong analytical and data modeling skills in Google Sheets or Excel, including building and validating compensation, forecasting, or client reporting models for leadership
• Experience with contract lifecycle management platforms and scaling high-volume contracting operations (Ironclad, DocuSign preferred)
• Experience supporting Customer Success or post-sale teams with reporting, renewals, or systems work, preferred
• Experience in value-based care, ACO operations, or healthcare technology environments, preferred
• Familiarity with CMS submissions or payer contracting workflows, preferred

What We Offer

The expected offer for this role includes the following components:

• Base Salary Range: $125,000 - $165,000 per year. - Additional Compensation: This role is eligible for a discretionary performance bonus and equity options. - Benefits: We offer a competitive benefits package. More on our careers page. Final compensation for this role will be determined by a variety of factors, including a candidate's relevant skills, experience, labor market conditions, and location.

Agency Submissions

We are not currently working with contingency search firms. If a resume is submitted to any Pearl Health employee by a third party without a valid written and signed search agreement, it will become the property of Pearl Health and no fee will be paid, irrespective of whether the candidate is hired. # The Interview Process

While steps may vary by role, you can typically expect:

1. Recruiter Screen: An intro call to discuss your background and motivations. 2. Hiring Manager Interview: A deeper-dive conversation with your potential manager. 3. Panel Interview: A round of meetings with teammates and cross-functional partners. 4. Case Assignment/Presentation: A practical exercise inviting you to solve a real-world problem or relevant challenge. 5. Executive Interview: Final conversation(s) with 1-2 of our leaders.