Customer Success Specialist

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. What you’ll do:

This role operates in mix between 1-1 with top clients and a 1-to-many, outbound-led model, managing a large customer portfolio through a combination of automation, lifecycle triggers, and targeted commercial engagement. - Manage and grow large pool of existing client relationships, building long-term partnerships with top and mid-tail customers to identify emerging business needs and opportunities. - Proactively strengthen and expand relationships to maximize retention, cross-sell, and upsell across the portfolio, increasing customer value and revenue through tailored engagement strategies

• Perform outbound outreach, including cold calls, identify opportunities, activate customers, and drive commercial outcomes

• Design and execute multi-channel strategies to reach large customer segments at the right moment in their lifecycle, creating and qualifying opportunities effectively. - Drive retention, and cross-selling initiatives. Identify business opportunities and define go-to-market strategies, leveraging customer insights and market learnings. - Build success stories, case studies, and business reports to showcase impact and support internal and external alignment. - Lead educational initiatives, including webinars and workshops, to drive ongoing engagement within the portfolio. - Own the end-to-end commercial process, including demos, proposals, negotiations, and closing long-term agreements.