Customer Success Specialist

What You’ll Bring

• 2–5 years in Customer Success operations or Program Management, ideally within data protection or cyber-resilience solutions. - Proficiency in German or French. - Bachelor’s degree in Computer Science, Electrical Engineering, or a related technical field; MBA preferred with prior experience at a technical company. - Proficiency with digital CS platforms (e.g., Gainsight), marketing automation tools (e.g., Marketo), and scaled journey execution; familiarity with CRM (e.g., Salesforce) and BI/reporting is a plus. - Working knowledge of Veeam offerings: Veeam Data Cloud and at least one of Veeam Backup & Replication, Veeam ONE, Veeam Recovery Orchestrator, Veeam Backup for Microsoft 365, or Kasten by Veeam. - Strong analytical skills to interpret telemetry, health scores, and consumption data; ability to translate insights into clear success plans and actions. - Experience facilitating QBRs, building ROI narratives, and creating customer-facing artifacts (e.g., case studies, best practices). - Effective communication and stakeholder management skills; comfortable collaborating across Sales, Marketing, and Customer Success functions. #### What You’ll Get

• 26 paid days off annually, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares

• Paid parental, maternity, and paternity leave

• Fully covered family medical plan, dental, rehab, and vaccinations

• Life, critical illness, and disability insurance

• Employer pension contribution via PPK

• Monthly Edenred allowance of 450 PLN for meals

• MultiSport card fully covered by Veeam, giving access to sports facilities nationwide

• Up to 12 free therapy sessions annually, plus legal and financial advice

• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

Please note: If an applicant is permanently located outside of Poland, Veeam reserves the right to decline the application for this position. All your information will be kept confidential. Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice. The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice. By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.