Customer Support Representative - 12h Shift (Manila, Philippines)

What You’ll Do

• Provide top-tier technical support via chat and email
• Investigate call flows, connectivity problems, audio quality issues, device setups, and configuration errors
• Diagnose VOIP-related problems (latency, jitter, firewalls, ISP behaviours, etc.)
• Inspect logs, replicate issues, and gather data for deeper analysis
• Handle a high volume of conversations with accuracy and focus
• Document troubleshooting steps and contribute to our knowledge base
• Represent CloudTalk with empathy, clear communication, and ownership

Who We’re Looking For

🧠 A Logical Thinker: You enjoy solving puzzles, identifying root causes, and structuring your thoughts clearly. 🛠 Tech-Savvy & Curious: You’re not afraid of system settings, connection tests, or exploring how features work. You don’t need to be an engineer - but you should be someone who can dig in. ⚡ Problem-Solver With Ownership: You measure success by problems solved, not ticket volume. You are proactive, responsible, and want to get things right. 💬 Strong Communicator: Clear English (C1). Spanish is a plus. 🤝 Team Player Who’s Knowledge: We appreciate people who help others learn - curiosity and collaboration are part of our culture. ## Benefits Provided

Growth:

💡 1-1 Coaching sessions with our resident communications advisor 📚 Learning and Development Budget

Flexibility:

🏖 Unlimited Paid Time Off 🎗️ Volunteering Days 💻 MacBook for work

Well-being:

🏖Recharge Fridays once per quarter 🏋🏼‍♀️Multisport Card

Connectedness:

💲 Referral bonuses 👥 Virtual & physical team buildings 👕 Company merchandise

By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice.