Production Support Representative - Second Shift

BSN SPORTS, A VARSITY BRANDS COMPANY - THE RECOGNIZED LEADER IN TEAM ATHLETIC GEAR For over 50 years, BSN SPORTS has been the largest team sporting goods equipment and apparel distributor of choice in the United States. Our 3,000 BSN SPORTS employees strive to support the Heart of the Game by putting valuable time back into the day of coaches and administrators through excellent service platforms. Our company mission is simple: Save coaches and administrators time with everything they do off the field so they have more time to impact young lives on it. WORK TYPE: Full-Time Remote LOCATION: This position is open to candidates residing in any U.S. state except Washington, California, and the city of Denver. This role is not open to candidates residing in Washington State, California, or Denver, CO, due to budget constraints related to state-specific compensation disclosure requirements. HOURS: Monday-Friday 12 PM to 9 PM CT COMPENSATION: The pay range for this job is $16.50-18.50 per hour. The base pay will vary based on criteria such as education, experience and qualifications of the applicant, location, internal equity, and alignment with the market. HOW YOU WILL MAKE AN IMPACT: As a Production Support Representative on the Internal Decoration Support Team, you will play a critical role in ensuring orders move smoothly from production to delivery. You'll serve as a key liaison between the internal decoration teams, Sales and Sales Support. Priorities include responding to emails, tracking orders, resolving issues, and ensuring customers receive their products on time. Your proactive communication and problem-solving skills will directly impact customer satisfaction and operational efficiency. WHAT YOU WILL DO Deliver first-class customer service by managing inbound order inquiries with urgency and professionalism. Provide timely and accurate order status updates to Sales and Support. Investigate and resolve issues related to production, inventory, and warehouse operations. Proactively follow up with internal facilities to ensure open tasks and inquiries are resolved to completion. Respond to all inquiries and provide status updates within established department timelines. Assess order discrepancies (shortages, lost or defective items) and determine when replacement orders are necessary. Act as the primary internal contact for order changes and updates. Communicate clearly and professionally through organized, informative email correspondence. Support and adhere to all company policies, procedures, and operational guidelines. QUALIFICATIONS: KNOWLEDGE/SKILLS/ABILITIES Strong written and verbal communication skills Excellent organizational and time-management abilities High attention to detail and proven problem-solving and critical-thinking skills Ability to manage multiple priorities in a fast-paced environment Customer-focused mindset with a sense of urgency Ability to work independently in a remote environment EDUCATION/EXPERIENCE Proficient in Microsoft Office (Outlook, Excel, Teams) and order management systems Previous customer service, production support, or order management experience preferred PHYSICAL REQUIREMENTS The physical demands that are described as required are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a home office environment. Prolonged periods of sitting, standing, and typing will occur on a regular basis. #LI-AJ1 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. JOIN THE BEST TEAM IN SPORT & SPIRIT At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our two divisions – BSN SPORTS and Varsity Spirit – and our network of 6,000+ employees and independent representatives, we are proud to partner with a wide range of educational institutions and club and professional sports to transform the student journey in SPORT and SPIRIT. OUR VALUES Service - We lead with heart. We champion community. Passion - We love what we do. It fuels our purpose. Integrity - We do what we promise. We own our actions and decisions. Respect - We earn it by giving it. Because everyone deserves it. Innovation - We never stop striving to be better. For ourselves and our community. Transparency - We are committed to openness and honesty in everything we do. OUR BENEFITS We are committed to putting you and your families first. For benefits eligible roles, we offer a variety of choices and costs as well as program enhancements that align with our responsibility to elevate the employee experience. Some of our offerings include: Comprehensive Health Care Benefits HSA Employer Contribution/ FSA Opportunities Wellbeing Program 401(k) plan with company matching Company paid Life, AD&D, and Short-Term Disability Generous My Time Off & Paid Holidays Varsity Brands Ownership Program Employee Resource Groups St. Jude Partnership & Volunteer Opportunities Employee Perks including discounts on personal apparel and equipment! Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran's status, age or disability. RECOGNIZED LEADER IN SPORT, SPIRIT & ACHIEVEMENT At Varsity Brands, we aim to build school pride, student engagement and community spirit through three unique but interrelated businesses: BSN SPORTS, Varsity Spirit and Herff Jones. Together, we promote personal, school and community pride through customizable products and programs for elementary, middle and high schools as well as colleges, universities and professional sports organizations, churches and corporations. With more than 6,000 employees and sales partners, our reach spans across North America. Explore the opportunities at each of our operating units.