Senior Lead Network Support

Key Responsibilities:

• Plan and execute routine network changes
• Troubleshoot and solve network issues and outages
• Maintain excellent communication with end customers, project managers, and service engineers
• Maintain network components, monitor network performance, and ensure network security
• Provide user support for network-related issues and deliver the highest level of customer support possible

Qualifications Required:

• Overall 12+ years of experience in Networking

• Proficiency in using Ekahau site survey for wireless design, onsite optimization, and troubleshooting

• Ability to complete complex wireless designs using Cisco and Meraki technology

• CCNP qualification or proven experience with a wide range of Cisco wireless solutions

• Experience and knowledge of wireless surveys for various environments

• Familiarity with RF antenna concepts and their use in optimizing wireless designs

• Strong customer-facing experience and willingness to travel occasionally for site surveys, deployment, and troubleshooting

• Understanding of networking fundamentals of Wired and Wireless LAN operations Additional Company Details (if applicable): Diversity and inclusion are core values at Kyndryl, where all employees are encouraged to bring their whole selves to work. The company offers state-of-the-art resources, benefits that cater to employee well-being, and learning programs to receive certifications from reputable organizations. Kyndryl fosters a workplace where innovation, relationship-building, and employee success are prioritized. (Note: Additional Company Details section is not available in the provided job description) Role Overview: As a Network Support Specialist at Kyndryl, you will be responsible for installing, maintaining, and troubleshooting computer networks in a complex, multi-vendor environment. Your analytical skills will be crucial in identifying and resolving network issues, making configuration changes, and implementing security policies. You will need to think on your feet, test and apply corrective actions, and participate in change reviews as needed. Constant learning and growth in this role are inevitable due to the ever-changing nature of technology. Key Responsibilities: