Network Support Lead

Minimum 6+ years of experience in Network Support, Operations, or Infrastructure Management. - Expertise with OEM platforms such as Cisco (preferred), Juniper, Fortinet, Aruba, Extreme, or similar. - Proven experience in incident management, escalation handling, and operational leadership. - Solid understanding of ITIL processes and service management frameworks. - Excellent communication, coordination, and stakeholder management skills. - Strong analytical, troubleshooting, and problem-solving abilities. At Inspirisys, we have a legacy of over 30 years and excel in driving digital transformation through cutting-edge technologies. As a subsidiary of CAC Holdings Corporation Japan, we prioritize quality and attention to detail to ensure our solutions meet the highest standards. Our specialization in custom-tailored solutions in Infrastructure, Enterprise Security & Risk Services, Cloud, Banking, and Product Engineering & Development empowers clients to meet their digital objectives. As a Network Support Lead at Inspirisys, you will play a crucial role in ensuring the availability, stability, and performance of enterprise network infrastructure across various environments. Your responsibilities will include:

Leading day-to-day network operations and support across LAN, WLAN, WAN, Data Centre, DR, and cloud environments. - Acting as the primary escalation point for critical and complex network incidents and outages. - Providing hands-on troubleshooting and support for routers, L2/L3 switches, firewalls, wireless controllers, and load balancers. - Monitoring network performance and availability using network monitoring tools to ensure proactive issue detection and resolution. - Supporting and optimizing routing and switching technologies such as BGP, OSPF, MPLS-VPN, DHCP, and DNS. - Managing firewalls, VPNs, and remote access connectivity to ensure secure and reliable access. - Ensuring compliance with ITIL/ITSM processes and SLAs for incident, problem, change, and service request management. - Coordinating with ISPs, OEMs, and vendors for fault resolution and critical technical support. - Analyzing network trends and recommending improvements to performance, capacity, availability, and reliability. - Providing technical guidance, mentoring, and task direction to network support engineers. - Supporting network configurations for virtualized and cloud-based environments. - Communicating effectively with customers and stakeholders regarding incidents, changes, and service status. - Demonstrating flexibility to support after-hours maintenance and critical incident resolution. Qualifications required for this role include:

Minimum 6+ years of experience in Network Support, Operations, or Infrastructure Management. - Expertise with OEM platforms such as Cisco (preferred), Juniper, Fortinet, Aruba, Extreme, or similar. - Proven experience in incident management, escalation handling, and operational leadership. - Solid understanding of ITIL processes and service management frameworks. - Excellent communication, coordination, and stakeholder management skills. - Strong analytical, troubleshooting, and problem-solving abilities. At Inspirisys, we have a legacy of over 30 years and excel in driving digital transformation through cutting-edge technologies. As a subsidiary of