Technical Success Manager

• Understand customer goals, challenges, and technical needs to align with Zscaler solutions and drive satisfaction
• Build relationships with stakeholders, conduct reviews, and identify growth opportunities
• Anticipate challenges, provide proactive recommendations, and mitigate risks
• Maintain deep understanding of Zscaler products and contribute to internal and customer-facing Knowledge Base best practices
• Collaborate with Sales, Support, and Product teams to deliver a seamless customer experience

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. - You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. - You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. - You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. - You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications)

• 5+ years of experience in customer-facing roles with a blend of technical expertise and account management

• Demonstrated experience with product feature implementations and best-practice adoption

• Experience with operating systems such as Linux, Unix, and Free BSD

• Experience troubleshooting network issues and familiarity with tools such as Ping, Traceroute, and MTR

• Knowledge of protocols including HTTP, SMTP, FTP, and DNS

What Will Make You Stand Out (Preferred Qualifications)

• Experience running discovery discussions, building High/Low level design, and managing large-scale deployments or migrations
• In-depth understanding of enterprise networks and hands-on experience with cloud security technologies like SASE, SSE, and ZTNA
• Experience with open-source system administration and authentication protocols such as SAML, LDAP, and OAuth

#LI-Hybrid

#LI-MP1

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more! Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.