Manager, Technical Success

• Lead and mentor your team to drive satisfaction, retention, and measurable growth
• Build relationships with stakeholders to ensure customer success and revenue expansion
• Communicate Zscaler’s value to diverse audiences and resolve technical or business challenges
• Collaborate cross-functionally to advocate for customer needs and enhance experiences
• Monitor KPIs like NPS, renewals, and product adoption to inform continuous improvement

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. - You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. - You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. - You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. - You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications)

• 5+ years of experience in customer success, account management, or similar customer-facing roles

• 3+ years in a leadership position with a proven ability to build and lead high-performing teams

• Demonstrated success in driving customer adoption, retention, and satisfaction in your assigned region

• Experience building executive-level relationships and serving as the escalation point for customer incidents

• Strong analytical skills for identifying trends, forecasting behavior, and creating data-driven strategies

What Will Make You Stand Out (Preferred Qualifications)

• Experience managing customer relationships in a B2B SaaS environment, ideally within cybersecurity or cloud services
• Solid understanding of networking and security technologies, with familiarity in cloud computing solutions
• Industry certifications such as CISSP, CCNP, CCIE, Network+, or equivalent, as well as experience or certifications from cloud providers such as AWS, Google, and Microsoft

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At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more! Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.