As a Senior Analyst on the Quality Review & Audit team at Enterprise Print & Distribution, your role is crucial in leading complex quality reviews that directly impact the accuracy, compliance, and customer trust across operations. You will work independently, drive insights across teams, and help shape quality standards as workflows evolve. Your analytical problem-solving skills will play a key role in making a visible impact on quality excellence. **Key Responsibilities:**
Perform detailed quality reviews using defined audit criteria to ensure accuracy, compliance, and adherence to required standards, documenting results with clear evidence and reviewer notes. - Conduct initial root cause assessment to support faster issue triage and to inform process or configuration corrections. - Collaborate across teams to validate insights and influence adjustments to SOPs, workflows, or training based on audit themes. **Qualifications Required:**
Bachelor's degree or equivalent experience. - 3-5 years of relevant audit or quality review experience, including complex audits. - Advanced analytical skills with the ability to detect systemic risks, defect trends, and operational gaps. - Experience building and executing test plans, test cases, and scenario-based testing informed by operational variations and historical defect data. - Familiarity with QA tools, audit frameworks, and defect tracking systems, with a strong aptitude for learning new tools quickly. - Strong written and verbal communication skills to document findings clearly, escalate risks, and present audit outcomes. - Ability to collaborate cross-functionally with operations, product, technology, and governance partners to drive alignment on quality improvements. - Demonstrated independence, sound judgment, and decision-making, especially when navigating ambiguous audit scenarios. You will be part of Enterprise Print & Distribution, a collaborative and mission-driven division known for its strong culture of teamwork, accountability, and continuous improvement. The company believes in progress over perfection, learning from challenges, and always delivering high-quality results to strengthen trust across the enterprise. *Please Note: The additional details of Evernorth Health Services were omitted as they were not directly related to the job description provided.* As a Senior Analyst on the Quality Review & Audit team at Enterprise Print & Distribution, your role is crucial in leading complex quality reviews that directly impact the accuracy, compliance, and customer trust across operations. You will work independently, drive insights across teams, and help shape quality standards as workflows evolve. Your analytical problem-solving skills will play a key role in making a visible impact on quality excellence. **Key Responsibilities:**
Perform detailed quality reviews using defined audit criteria to ensure accuracy, compliance, and adherence to required standards, documenting results with clear evidence and reviewer notes. - Conduct initial root cause assessment to support faster issue triage and to inform process or configuration corrections. - Collaborate across teams to validate insights and influence adjustments to SOPs, workflows, or training based on audit themes. **Qualifications Required:**
Bachelor's degree or equivalent experience. - 3-5 years of relevant audit or quality review experience, including complex audits. - Advanced analytical skills with the ability to detect systemic risks, defect trends, and operational gaps. - Experience building and executing test plans, test cases, and scenario-based testing informed by operational variations and historical defect data. - Familiarity with QA tools, audit frameworks, and defect tracking systems, with a strong aptitude for learning new tools quickly. - Strong written and verbal communication skills to document findings clearly, escalate risks, and present audit outcomes. - Ability to collaborate cross-functionally with operations, product, technology, and governance partners to drive alignment on quality improvements. - Demonstrated independence, sound judgment, and decision-making, especially when navigating ambiguous audit scenarios. You will be part of Enterprise Print & Distribution, a collaborative and mission-driven division known for its strong culture of teamwork, accountability, and continuous improvement. The company believes in progress over perfection, learning from challenges, and always delivering high-quality results to strengthen trust across the enterprise. *Please Note: The additional details of Evernorth Health Services were omitted as they were not directly related to the job description provided.*