As an Engagement Manager at the company, your role involves managing named customer relationships and ensuring the delivery and demonstration of the company's value proposition by leveraging industry best practices in the BPM / ECM domain. You will work closely with the CRM and Delivery Head to meet the business goals and targets. **Responsibilities:**
Act as a Single Point of Contact (SPOC) between the Customer and Newgen, coordinating between the delivery and account management teams. - Position Newgen's products and/or services to the customers effectively. - Identify continuous growth opportunities for new business in alignment with account expansion targets. - Execute ongoing engagements such as implementation, change requests, renewal of ATS / AMC, additional resource deployment, additional licenses, and additional process deployment. - Collaborate with the Delivery Head and CRM to review the progress of ongoing implementations, identify new business opportunities, and ensure Booking-Billing-Collection figures meet account expansion targets. - Engage in activities related to mining cases for a specific client, including proof of concepts (POCs) and demos as necessary. - Develop proposals for new opportunities and involve CRM / Business Head as required. - Create, review, and periodically update all opportunities in Salesforce.com. - Follow the OEA process and guidelines for efficient operation. - Build relationships with Key Decision Makers and Users. - Manage customer satisfaction levels and ensure high customer satisfaction throughout engagements. - Obtain customer feedback post SRS / Functional Spec and UAT for every implementation to ensure client acceptance. - Deliver and demonstrate the value proposition by leveraging industry best practices to retain accounts over competition. - Take responsibility for end-to-end delivery, from Presales handover to project sign off and site going live dates. - Lead or step in as a System Analyst when necessary. - Manage and participate in operational issues related to specific engagements, addressing technical and delivery challenges effectively. **Qualifications Required:**
Good experience in Account Management, specifically in Enterprise or BFSI sectors. - Proactively maintain existing relationships and develop a sales pipeline to increase company visibility within accounts, with an annual billing target. - Ability to coordinate and prioritize customer requests, ensuring the highest level of service with support from other managers. - Strong customer focus, establishing and maintaining effective work relationships at all levels. - Knowledge of system integration issues. - Strong customer orientation and ability to gather and analyze data to draw logical conclusions. - Thorough understanding of Project Management methodologies and tools. - Good analytical capabilities and excellent time management skills. - Excellent oral and written communication skills, including presentation skills. - Comfortable working with cross-functional teams. This is the comprehensive job description for the role of Engagement Manager at the company. As an Engagement Manager at the company, your role involves managing named customer relationships and ensuring the delivery and demonstration of the company's value proposition by leveraging industry best practices in the BPM / ECM domain. You will work closely with the CRM and Delivery Head to meet the business goals and targets. **Responsibilities:**
Act as a Single Point of Contact (SPOC) between the Customer and Newgen, coordinating between the delivery and account management teams. - Position Newgen's products and/or services to the customers effectively. - Identify continuous growth opportunities for new business in alignment with account expansion targets. - Execute ongoing engagements such as implementation, change requests, renewal of ATS / AMC, additional resource deployment, additional licenses, and additional process deployment. - Collaborate with the Delivery Head and CRM to review the progress of ongoing implementations, identify new business opportunities, and ensure Booking-Billing-Collection figures meet account expansion targets. - Engage in activities related to mining cases for a specific client, including proof of concepts (POCs) and demos as necessary. - Develop proposals for new opportunities and involve CRM / Business Head as required. - Create, review, and periodically update all opportunities in Salesforce.com. - Follow the OEA process and guidelines for efficient operation. - Build relationships with Key Decision Makers and Users. - Manage customer satisfaction levels and ensure high customer satisfaction throughout engagements. - Obtain customer feedback post SRS / Functional Spec and UAT for every implementation to ensure client acceptance. - Deliver and demonstrate the value proposition by leveraging industry best practices to retain accounts over competition. - Take responsibility for end-to-end d
