You will be joining Dr. Rajender Lifestyle Clinic in Hyderabad, a leading Lifestyle Medicine & Diabetes Reversal Clinic dedicated to helping individuals reverse lifestyle diseases such as Diabetes, BP, Cholesterol, PCOD, and Fatty Liver through scientifically proven diet and lifestyle interventions. With a strong presence of 3 crore+ social media views and 3000+ success stories, the clinic is rapidly expanding and looking for dynamic professionals like you to join their growth journey. **Role Overview:**
As a Client Relationship Manager (CRM), your primary responsibility will be to ensure a seamless and exceptional client experience throughout the lifestyle disease reversal journey. This will involve client onboarding, relationship management, follow-ups, issue resolution, coordination with internal clinical teams, and payment tracking to ensure high client satisfaction, retention, and program success. **Key Responsibilities:**
Welcome new clients and explain the program flow, expectations, and communication protocols clearly. - Serve as the primary point of contact for all client queries, support requests, feedback, and escalations. - Build strong, empathetic, and professional relationships with clients for trust and long-term engagement. - Coordinate introductions with nutritionists, diabetologists, yoga trainers, and support teams for smooth onboarding. - Monitor and ensure all milestones are achieved on time. - Track consultation schedules, diet reviews, yoga sessions, and progress checkpoints. - Send timely reminders for appointments, reviews, renewals, and pending actions. - Follow up regularly via calls, WhatsApp, or email for engagement and accountability. - Professionally follow up on pending, partial, or delayed payments. - Maintain detailed CRM records of client interactions, feedback, complaints, and resolutions. - Prepare daily/weekly MIS reports on client satisfaction, program adherence, drop-off risks, renewal status, payment status, and referral conversions. - Collect testimonials, Google reviews, and success stories from clients. - Conduct satisfaction surveys and feedback collection. - Work on client retention strategies to reduce churn. - Ensure smooth internal coordination with clinical teams and compliance with process standards. **Qualifications Required:**
Strong communication and relationship-building skills
Excellent follow-up and coordination ability
Problem-solving and complaint resolution mindset
Knowledge of CRM software, Google Sheets, and Excel reporting
Patient-centric and empathetic approach
Strong documentation and MIS reporting skills
**Additional Details:**
The salary for this position ranges from 3 LPA to 8 LPA based on experience and expertise. You will be joining Dr. Rajender Lifestyle Clinic in Hyderabad, a leading Lifestyle Medicine & Diabetes Reversal Clinic dedicated to helping individuals reverse lifestyle diseases such as Diabetes, BP, Cholesterol, PCOD, and Fatty Liver through scientifically proven diet and lifestyle interventions. With a strong presence of 3 crore+ social media views and 3000+ success stories, the clinic is rapidly expanding and looking for dynamic professionals like you to join their growth journey. **Role Overview:**
As a Client Relationship Manager (CRM), your primary responsibility will be to ensure a seamless and exceptional client experience throughout the lifestyle disease reversal journey. This will involve client onboarding, relationship management, follow-ups, issue resolution, coordination with internal clinical teams, and payment tracking to ensure high client satisfaction, retention, and program success. **Key Responsibilities:**
Welcome new clients and explain the program flow, expectations, and communication protocols clearly. - Serve as the primary point of contact for all client queries, support requests, feedback, and escalations. - Build strong, empathetic, and professional relationships with clients for trust and long-term engagement. - Coordinate introductions with nutritionists, diabetologists, yoga trainers, and support teams for smooth onboarding. - Monitor and ensure all milestones are achieved on time. - Track consultation schedules, diet reviews, yoga sessions, and progress checkpoints. - Send timely reminders for appointments, reviews, renewals, and pending actions. - Follow up regularly via calls, WhatsApp, or email for engagement and accountability. - Professionally follow up on pending, partial, or delayed payments. - Maintain detailed CRM records of client interactions, feedback, complaints, and resolutions. - Prepare daily/weekly MIS reports on client satisfaction, program adherence, drop-off risks, renewal status, payment status, and referral conversions. - Collect testimonials, Google reviews, and success stories from clients. - Conduct satisfaction surveys and feedback collection. - Work on client retention strategies to reduce churn. - Ensure smooth internal coordination with clinical