Junior Customer Support Specialist

Key Responsibilities

• Manage incoming support tickets via Zendesk. • Assist team members with internal support-related enquiries. • Maintain a spam-free platform. • Contribute to the development and improvement of service procedures, policies, and standards. • Liaise with and escalate complex support issues to the Customer Relations Manager when required. • Work closely with the Development team to report bugs and platform-related issues. • Assist with general account management for GivenGain clients. • Support and engage with clients globally via Google Meet for product demos and support sessions. • Assist with small ad-hoc projects as required by the team. Requirements

• 1–2 years’ experience in a customer support or customer service role (preferred). • Experience with Zendesk or similar ticketing systems (advantageous). • Excellent written and verbal communication skills. • Strong organisational skills and attention to detail. • Ability to multitask and manage time effectively. • Comfortable working with cross-functional teams. • Tech-savvy with the ability to quickly learn new systems. • Ability to work independently in a hybrid environment based in the Cape Town area. • Access to a quiet, dedicated workspace suitable for professional client interactions. • Reliable, high-speed internet connection (connectivity and speed will be tested as part of the recruitment process). Key Competencies

• Customer-focused mindset • Problem-solving ability • Team collaboration • Adaptability and initiative • Accountability and professionalism

What’s in It for You

• Medical and group risk benefits • 12 days paid leave per year to raise funds or volunteer for charity • Join during an exciting growth chapter with real opportunity to contribute • Combine relationship leadership with commercial development • Work within a purpose-driven organisation delivering meaningful impact • Be part of a collaborative and ambitious global team