As a Customer Success Intern at Graphy Inc., you will play a crucial role in enhancing customer satisfaction and retention in the fast-paced SaaS environment. You will have the opportunity to gain hands-on experience and contribute to the success of creators using the Creator SaaS platform. **Key Responsibilities:**
Assist the Customer Success team in managing creator accounts. - Respond to customer inquiries and ensure timely resolution of basic support requests. - Work closely with internal teams to track and follow up on customer feedback. - Help in onboarding new customers and ensuring a smooth experience. - Monitor and report customer activity and engagement. - Maintain documentation and update customer data in our systems. - Shadow senior CSMs and support them in the execution of success plans. **Qualifications Required:**
Recent graduates or final-year students (preferably in Business, Marketing, or related fields). - Strong communication skills in English and Hindi. - Passion for customer service and problem-solving attitude. - Good organizational skills and attention to detail. - Eagerness to learn and work in a collaborative team workplace. - Familiarity with SaaS or EdTech is a plus, but not required. At Graphy Inc., you will have the opportunity to gain hands-on exposure to real-world customer success operations and learn from experienced professionals in the SaaS industry. As a Customer Success Intern at Graphy Inc., you will play a crucial role in enhancing customer satisfaction and retention in the fast-paced SaaS environment. You will have the opportunity to gain hands-on experience and contribute to the success of creators using the Creator SaaS platform. **Key Responsibilities:**
Assist the Customer Success team in managing creator accounts. - Respond to customer inquiries and ensure timely resolution of basic support requests. - Work closely with internal teams to track and follow up on customer feedback. - Help in onboarding new customers and ensuring a smooth experience. - Monitor and report customer activity and engagement. - Maintain documentation and update customer data in our systems. - Shadow senior CSMs and support them in the execution of success plans. **Qualifications Required:**
Recent graduates or final-year students (preferably in Business, Marketing, or related fields). - Strong communication skills in English and Hindi. - Passion for customer service and problem-solving attitude. - Good organizational skills and attention to detail. - Eagerness to learn and work in a collaborative team workplace. - Familiarity with SaaS or EdTech is a plus, but not required. At Graphy Inc., you will have the opportunity to gain hands-on exposure to real-world customer success operations and learn from experienced professionals in the SaaS industry.