Posted Apr 13, 2026
As a Service Manager at Curriculum Associates, you will play a crucial role in developing and implementing strategic plans for the Professional Learning services function in India. Your responsibilities will include:
Leading, mentoring, and managing a team within the Professional Learning services function. - Managing team productivity and performance through a metrics-driven culture. - Defining team and individual goals aligned with Global Service objectives. - Ensuring your direct reports have the necessary resources, information, and processes to deliver effective technical solutions to customers. - Developing and improving standard operating procedures, performance metrics, and feedback mechanisms. - Conducting regular reviews with Service leadership to present qualitative and quantitative data on business performance. - Building and maintaining strong relationships with key partners to enhance collaboration and business opportunities. - Optimizing resource allocation and project management processes for maximum productivity and profitability. - Ensuring compliance with industry standards, regulations, and company policies. - Gathering customer feedback and communicating product/service improvement suggestions to the Development/Delivery teams. You should possess the following qualifications and skills:
Bachelors or masters degree in business administration, IT, Engineering, or a related field. - 10+ years of experience in professional Learning, with at least 2 years in a leadership role. - Experience in managing and leading 24*7 Support, preferably in a Product/SaaS environment. - Strong experience in scheduling, workforce planning, data analysis, and real-time analysis. - Proficiency in Salesforce, Excel, Power BI, and Tableau. - Exceptional understanding of Customer Experience and Professional Services Structure. - Strong leadership, team management, and people development skills. - Excellent communication, negotiation, and relationship-building abilities. - Ability to work cross-functionally and collaborate with different departments. - Experience using Zoom Contact Centre. Additionally, preferred qualifications include PMP, ITIL, or Six Sigma certification, knowledge or experience in the Edtech Software domain, and strong analytical and problem-solving skills. In terms of the work environment, this role offers a hybrid work environment with 3 days a week in the office, working in ET or MT (US business hours), and occasional travel may be required for client meetings and industry events. If you require special assistance or accommodations for a disability to apply for a position, please contact the People and Culture department at people@cainc.com for US based job postings or people-india@cainc.com for India job postings. As a Service Manager at Curriculum Associates, you will play a crucial role in developing and implementing strategic plans for the Professional Learning services function in India. Your responsibilities will include:
Leading, mentoring, and managing a team within the Professional Learning services function. - Managing team productivity and performance through a metrics-driven culture. - Defining team and individual goals aligned with Global Service objectives. - Ensuring your direct reports have the necessary resources, information, and processes to deliver effective technical solutions to customers. - Developing and improving standard operating procedures, performance metrics, and feedback mechanisms. - Conducting regular reviews with Service leadership to present qualitative and quantitative data on business performance. - Building and maintaining strong relationships with key partners to enhance collaboration and business opportunities. - Optimizing resource allocation and project management processes for maximum productivity and profitability. - Ensuring compliance with industry standards, regulations, and company policies. - Gathering customer feedback and communicating product/service improvement suggestions to the Development/Delivery teams. You should possess the following qualifications and skills:
Bachelors or masters degree in business administration, IT, Engineering, or a related field. - 10+ years of experience in professional Learning, with at least 2 years in a leadership role. - Experience in managing and leading 24*7 Support, preferably in a Product/SaaS environment. - Strong experience in scheduling, workforce planning, data analysis, and real-time analysis. - Proficiency in Salesforce, Excel, Power BI, and Tableau. - Exceptional understanding of Customer Experience and Professional Services Structure. - Strong leadership, team management, and people development skills. - Excellent communication, negotiation, and relationship-building abilities. - Ability to work cross-functionally and collaborate with different departments. - Expe
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