Service Operations Manager

Comprehensive knowledge of service operations management, including workflow design, capacity planning, and performance management systems. - Thorough knowledge of service unit economics, including cost per repair, labor utilization, parts spend, and margin management. - Thorough knowledge of service management platforms, CRM systems, and reporting tools. - Thorough knowledge of lean, continuous improvement, or operational excellence methodologies (e.g., Lean, Six Sigma). - Working knowledge of regulatory and quality standards applicable to service operations in a regulated industry (e.g., ISO 13485, FDA, MDR). - Ability to lead a technically deep team without being the technical expert; earns credibility through sound operational leadership and decision-making. - Ability to manage workforce planning and staffing decisions, including scheduling, utilization management, and headcount modeling. - Able to communicate clearly and concisely across technical, operational, and leadership audiences, both in written and verbal formats. Education/Experience

Bachelor's degree in Business, Operations Management, Industrial Engineering, Supply Chain, or a related field (equivalent experience considered). - 5+ years in service operations, field service management, or operations leadership, preferably in a technical, regulated, or capital equipment environment. - 2+ years in a supervisory or managerial role with direct reports. - Background in medical devices, healthcare technology, or a regulated industry preferred but not required. Physical Requirements/Working Conditions

Positions working with Cadwell equipment generally may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, and occasional lifting and carrying up to 50 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision, and 2-way written/verbal communication. More specific details may be provided as needed or requested. - Extensive use of a computer will be required. - Domestic and international travel may be required; must be able to obtain necessary travel documents. - Work hours outside normal business hours may be required at times to meet business needs. Cadwell Industries, Inc. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department at careers@cadwell.com.