Posted May 4, 2026
As a Customer Support Specialist at KwikSolar, you will be the first point of contact for customers, ensuring a seamless experience throughout the solar installation journey. You will handle inquiries, resolve complaints, coordinate with internal teams, and maintain records to facilitate timely issue closure. - Handle customer inquiries, complaints, and service requests through various channels professionally. - Provide accurate information about solar products, installation timelines, warranties, and after-sales support. - Coordinate with sales, installation, service, and operations teams for smooth planning and execution. - Plan customer appointments, follow-ups, installation schedules, and service visits to keep projects organized. - Maintain detailed records of interactions, complaints, resolutions, and feedback for future reference. - Follow up with customers post-installation to ensure satisfaction and closure of pending concerns. - Share recurring customer issues and feedback with management for service improvement. Qualifications:
Bachelors degree in any discipline. - 13 years of experience in customer support or a related role. - Experience in solar, electrical, energy, installation, or service-based industries preferred. As a preferred candidate, you should have a patient, empathetic, and customer-first attitude. Strong planning, coordination, and problem-solving skills are essential for this role. Additionally, you should be comfortable handling escalations and ensuring timely issue resolution. Join KwikSolar as a Customer Support Specialist and contribute to a smooth customer experience in the solar industry. As a Customer Support Specialist at KwikSolar, you will be the first point of contact for customers, ensuring a seamless experience throughout the solar installation journey. You will handle inquiries, resolve complaints, coordinate with internal teams, and maintain records to facilitate timely issue closure. - Handle customer inquiries, complaints, and service requests through various channels professionally. - Provide accurate information about solar products, installation timelines, warranties, and after-sales support. - Coordinate with sales, installation, service, and operations teams for smooth planning and execution. - Plan customer appointments, follow-ups, installation schedules, and service visits to keep projects organized. - Maintain detailed records of interactions, complaints, resolutions, and feedback for future reference. - Follow up with customers post-installation to ensure satisfaction and closure of pending concerns. - Share recurring customer issues and feedback with management for service improvement. Qualifications:
Bachelors degree in any discipline. - 13 years of experience in customer support or a related role. - Experience in solar, electrical, energy, installation, or service-based industries preferred. As a preferred candidate, you should have a patient, empathetic, and customer-first attitude. Strong planning, coordination, and problem-solving skills are essential for this role. Additionally, you should be comfortable handling escalations and ensuring timely issue resolution. Join KwikSolar as a Customer Support Specialist and contribute to a smooth customer experience in the solar industry.
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