Customer Support Specialist

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Customer Support Manager __ In this role, you will have the opportunity to provide and support in order to delivery process for frequency converters, maintaining proactive relationships with customers and coordinating between different internal stakeholders. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction. The work model for the role is: hybrid #LI-Hybrid This role is contributing to the ABB Oy, Drive Products division, Box Build Operations in Helsinki You will be mainly accountable for Deliver high-quality end-to-end order-to-delivery process support for ABB Local Sales Units (LSU's), ensuring export-control compliance, target lead-times, and providing training, documentation and daily support Driving collaboration and continuous improvement by leading regular LSU sessions, collecting customer feedback, developing tailored instructions, contributing to continuous development, projects and pilots Enhancing process efficiency and automation by improving order handling, documentation, and system usage while ensuring standardized practices across LSU's Working closely with cross-functional stakeholders Qualifications for the role You are fluent in English, both written and spoken Bachelor's Degree in Business Administration, International Trade, Logistics or related field is strongly preferred 1–3 years of experience in customer service with strong communication and problem-solving skills, and customer-focused mindset Attention to detail and accuracy, with the ability to collaborate effectively in a team Demonstrated ability to learn and use new tools, processes, and meet changing customer needs Pro-active approach towards feedback and continuous improvement Tolerant of fast-paced operations and customer enquiries More about us ABB Drive Products is a global technology leader providing world‑class variable speed drives, drive systems and packages to industries, infrastructure and machine builders worldwide. Our solutions help customers improve energy efficiency, reliability, productivity and safety, while reducing environmental impact Our people and culture are the foundation of our success. We all together make the difference for our customers every day. Our culture and benefits reflect our values: courage, care, curiosity and collaboration. The most appreciated benefits according to our personnel are at the moment e.g. annual performance bonus, employee share acquisition program, continuous learning opportunities, and wellbeing and family benefits. We have a hybrid working model. For more information, please contact Essi Partti, tel. +358 50 332 1073. Best available Mon-Fri 3PM - 4PM Interested in joining the crew? Apply for the position by June 15, 2026. We look forward to receiving your application. #ABBCareers #RunwithABB Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe. Why ABB Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB. We care At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do. We grow We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings. How to apply Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.