Healthcare Technical Support

Qualifications and Experience

• Prior experience in a customer support role, such as Technical Support Specialist or Support Engineer
• Expertise in Android Tablets, Samsung Knox Suite, and Knox Manage
• Proficiency in managing Zoom Meetings and Zoom Phone
• Familiarity with medical devices (e.g., Blood Pressure monitor, Pulse Oximeter)
• Knowledge of Athenahealth preferred
• Experience using issue tracking software and remote support tools (e.g., Gitlab, Azure DevOps) is a plus
• Understanding of technology systems, particularly Google Workspace
• Positive, enthusiastic attitude and excellent English language skills (C2 level)
• Skilled in technical debugging techniques (e.g., analyzing metrics and logs on Azure)
• Strong written and verbal communication, problem-solving skills, and detail-oriented
• Ability to manage multiple priorities effectively
• Healthcare setting experience advantageous