Technical Support

Role Summary: The Technician is accountable for technical review, execution, maintenance, and customer support. Adherence to standard procedures and timely completion of contract deliverables. Responsibilities Manage, deliver, and support IT initiatives that identify, design, implement creative business and technology solutions for business operations. Establish relationships with business users and engage in day-to-day interactions with business management, sponsorship, key business application owners and act as their trusted IT adviser. Support key business applications from conception to grave i.e. be responsible for product management (need identification), implementation, training, ongoing health & support and finally transition to newer technologies or landscape. Makes efforts to understand & learn business and technical and functional skills needed to do the job. Adherence to Flowserve policies and procedures. Other duties as assigned. Requirements: Experience as an IT Business Analyst, Systems Analyst, Programmer, or in a related occupation Experience supporting various IT systems. Understanding issue resolution processes and 3rd party resolution tools such as Unisys Participated in a full life-cycle application implementation experiences from requirements to production support Customer service attitude and must be adept at communicating with non-technical business personnel Excellent business engagement, organization, and communication skills Demonstrated ability to work in a matrix team structure BS or BA Degree in relevant field and / or 0-2 years relevant experience