Posted Mar 8, 2026
Job Title: Customer Success Specialist
Location: Phoenix, Arizona. USA
Reports to: Director Operations, USA
About 1Valet 1Valet is a Canadian technology company transforming the way people interact with their buildings. We develop smart building software and integrated hardware solutions that connect property managers, residents, and visitors—creating seamless, secure, and intelligent building experiences. We’re a growing company where every team member plays a pivotal role. Our products are installed in properties across North America, and we’re rapidly expanding. Join us as we shape the future of smart buildings. Responsibilities:
Guide new customers through the onboarding process from kickoff to successful platform adoption. Conduct onboarding calls, product walkthroughs, and training sessions
Help customers become proficient in configuring the platform based on their goals and use cases. Act as the primary contact for onboarding-related questions and support. Track onboarding progress and customer engagement in CRM or customer success tools. Identify potential risks to successful adoption and proactively address them
Collect customer feedback and share insights with Product and Customer Success leadership. Collaborate with Sales for smooth handoffs and accurate expectation setting
Create or maintain onboarding documentation, guides, and training resources
Manage a book of pre-existing 1VALET clients, facilitating any upselling, renewals, and cross-selling. Build sustainable relationships and trust with customer accounts through open and interactive communication. Align customer experience strategies with marketing initiatives, ensure customers are always informed about new product features and functionalities. Core Skills:
Strong communication and presentation skills
Qualifications:
Degree or diploma in Business Administration, marketing, sales, computer science, or any other relevant area of study. 3+ years of experience in a Customer Success or Account Management role Experience as a property manager or in a software company operating on a related field (property technology, access control or security) Familiarity with Google Suite (Docs, Sheets, Slides) and CX/CRM software
What we offer:
A culture of ownership and autonomy - you will thrive if you are a self-starter and enjoy a fast-paced environment
Work with an incredible product - there is true belief across our team that we have the best product on the market Trust and flexibility - work from home and flexible schedules. We care about your performance, not your hours. We trust you to manage your time in a way that works best for you. Competitive compensation structure and 100% employer-paid benefits Extra perks: employee stock option packages, employer-paid benefits, 10-day holiday office shutdown each December, and support for professional growth.
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