Customer Success Specialist

Job Title: Customer Success Specialist

Location: Phoenix, Arizona. USA

Reports to: Director Operations, USA

About 1Valet 1Valet is a Canadian technology company transforming the way people interact with their buildings. We develop smart building software and integrated hardware solutions that connect property managers, residents, and visitors—creating seamless, secure, and intelligent building experiences. We’re a growing company where every team member plays a pivotal role. Our products are installed in properties across North America, and we’re rapidly expanding. Join us as we shape the future of smart buildings. Responsibilities:

Guide new customers through the onboarding process from kickoff to successful platform adoption. Conduct onboarding calls, product walkthroughs, and training sessions

Help customers become proficient in configuring the platform based on their goals and use cases. Act as the primary contact for onboarding-related questions and support. Track onboarding progress and customer engagement in CRM or customer success tools. Identify potential risks to successful adoption and proactively address them

Collect customer feedback and share insights with Product and Customer Success leadership. Collaborate with Sales for smooth handoffs and accurate expectation setting

Create or maintain onboarding documentation, guides, and training resources

Manage a book of pre-existing 1VALET clients, facilitating any upselling, renewals, and cross-selling. Build sustainable relationships and trust with customer accounts through open and interactive communication. Align customer experience strategies with marketing initiatives, ensure customers are always informed about new product features and functionalities. Core Skills: