Supply Operations Manager

Experience & Skills:

• 8+ years of experience in bulk blue-collar hiring, preferably in quick commerce. - Strong experience in centralized sourcing, vendor management, and field hiring models. - Proven ability to manage high-volume hiring at scale. Key Responsibilities:

• Design and own PAN-India rider sourcing strategy aligned with business growth plans and seasonal demand. - Develop and scale multiple sourcing channels including referrals, field recruiters, telecallers, vendors, walk-ins, and digital campaigns. - Continuously optimize channel mix to achieve target cost per hire, quality, and retention metrics. - Build and manage a centralized vendor ecosystem, including onboarding, performance reviews, compliance, and commercials. - Develop and strengthen field recruiter and telecaller networks to enable high-volume hiring. - Drive employee referral programs and localized sourcing initiatives. - Translate business hiring requirements into central hiring plans by city, store, and hub. - Ensure only approved hiring demand is executed across sourcing channels. - Own hiring budgets and ensure adherence to cost-per-hire targets. - Build and manage dashboards to track channel-wise hiring volumes, cost per hire, conversion ratios, drop-offs and rejection rates, and 30/60/90-day rider retention. - Design and continuously improve end-to-end rider onboarding processes. - Lead and manage a team of telecallers, field recruiters, onboarding executives, and central analysts. - Conduct regular field and hub visits to understand ground realities and improve sourcing effectiveness. - Act as the central escalation owner for rider supply challenges and resolve issues within defined timelines. Candidate Profile / Requirements:

Experience & Skills:

• 8+ years of experience in bulk blue-collar hiring, preferably in quick commerce. - Strong experience in centralized sourcing, vendor management, and field hiring models. - Proven ability to manage high-volume hiring at scale.