Lead Project Manager - CCaaS
Posted Apr 24, 2026
As a Lead Project Manager - CCaaS, your main role is to ensure the successful delivery of Sprinklr integrations by utilizing standardized connectors and customized enterprise software solutions in intricate customer environments. Key Responsibilities:
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Own end-to-end project delivery, starting from pre-sales through go-live and transition to success teams. - Gather business, functional, and technical requirements from customers and vendors. - Define project scope, deliverables, roles, and responsibilities in collaboration with client stakeholders. - Develop and manage project plans, schedules, UAT documentation, trackers, and kick-off presentations. - Conduct milestone reviews and ensure all project phases are completed as per Sprinklr standards. - Drive alignment across stakeholders, including Sprinklr Engineering, Product, and client teams. - Monitor and assign work across cross-functional project teams to meet business objectives. - Identify and mitigate project risks, manage issues, and escalate blockers where necessary. - Lead and motivate cross-functional teams and resolve conflicts with sound judgment. - Ensure smooth project handoff post go-live with all necessary documentation. Qualifications Required:
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Bachelor's/Master's degree in Engineering or a related field. - 5+ years of technical project management experience, preferably in a customer-facing IT/Enterprise SaaS environment. - 3+ years of experience working closely with engineering teams. - Proven experience managing large-scale customer programs with US-based clients. - Strong understanding of project management tools and methodologies. - Excellent communication and stakeholder management skills, able to clearly articulate complex technical concepts to diverse audiences. - Strong documentation and planning skills. - Familiarity with APIs, application-layer protocols (e.g., HTTP), and tools like Postman or SOAP UI. - Ability to thrive in a dynamic, fast-paced environment with minimal supervision. - A proactive problem-solver with a passion for customer success and operational excellence. As a Lead Project Manager - CCaaS, your main role is to ensure the successful delivery of Sprinklr integrations by utilizing standardized connectors and customized enterprise software solutions in intricate customer environments. Key Responsibilities: