Lead Project Manager

At Epiq, your work contributes to complex, global legal outcomes. You'll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that's recognized externally. Enabled by modern platforms and AI, you'll do the most meaningful work of your career and see your impact at scale. Job Description: Job Summary The Client Services Lead Project Manager is responsible for overseeing and managing client services projects within the organization. This role requires strong leadership, communication, and analytical skills to ensure successful client satisfaction and alignment with organizational goals. Essential Job Responsibilities Lead and manage client services project teams to deliver high-quality results. Develop and implement client services project plans, timelines, and budgets. Coordinate with stakeholders to gather client services project requirements and ensure alignment with organizational goals. Monitor client services project progress and make necessary adjustments to ensure timely completion. Provide regular updates and reports to senior management on client services project status. Identify and mitigate potential risks and issues that may impact client services project success. Foster a collaborative and productive work environment within the client services project team. Qualifications & Requirements Education Required: Bachelor's degree or similar/comparable qualification in Business Administration, Law/Legal Field, Information Systems, or a related field. Preferred: Master's degree or similar/comparable qualification in Business Administration or a related field. Experience Required: Minimum of 5 years of experience in client services or a related field. Required: Experience in fast pace Agile environments and working within Highly Regulated projects. Preferred: Experience in leading client services project teams and managing client services projects. Preferred: Experience in Mass Claims, UK Class Actions, Claims Enquiries. Preferred: Law Firm Operations experience. Skills Analytical Analysis Communication Customer Relationship Management (CRM) Customer Satisfaction End-to-End Project Management Leadership Outstanding Organizational Abilities Process Improvements Quality Assurance (QA) Strategic Team Leadership Certifications Required: None. Preferred: Certified Client Services Project Manager (CCSPM) or equivalent certification. Physical Requirements Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment. Must be authorised to work in the United Kingdom for any employer. #LI-JM1 #LI-Remote Epiq Leadership Compass Enterprise Decision Making Applies deep business and financial insight to guide strategic decisions, resource allocation, and thought leadership. Use financial and market expertise for long-term direction Build strategic partnerships Promote a customer-first mindset Allocate global resources for innovation and growth Cultivates a Growth Mindset Fosters innovation through curiosity, smart risk-taking, and adaptability—aligning change with strategy for lasting impact. Promote curiosity and forward-thinking Build a culture of innovation through partnerships Drive innovation to meet client needs Lead innovation with a clear vision Align innovation with market trends Builds Talented Teams Builds and develops inclusive, high-performing teams aligned to strategic goals for exceptional talent and business results. Focus on employee engagement Build a strong talent pipeline Fosters Relationships & Collaboration Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success. Build trust-based partnerships Nurture long-term relationships Remove collaboration barriers Celebrate cross-team success Engages & Influences Inspires action and alignment through clear communication, purposeful influence, and a compelling vision. Use storytelling to build buy-in Align communication with organizational goals Guild alignment through strong engagement Maximizes Performance Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq's goals. Use data to identify improvement opportunities Make informed decisions Align team goals with boarder strategy Empower teams to manage their own goals Translate vision into clear priorities Prepare for disruptions with strong change management It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records. Epiq is a leading global provider of integrated technology and services for the legal profession, including eDiscovery, managed services, bankruptcy, class action and mass tort administration, federal regulatory actions and data breach responses. Our innovative solutions are designed to streamline the administration of litigation, investigations, financial transactions, regulatory compliance and other legal matters. Epiq's subject-matter experts bring clarity to complexity, create efficiency through expertise and deliver confidence to our clients around the world. We strive for a cohesive, collaborative environment that focuses on group achievement. With over 8000 associates worldwide, Epiq operates in 19 countries and over 80 global locations.