Sales Development Manager (Outreach Coordination)

Radiology is the second most used healthcare service, used by over 51% of the workforce annually. Despite the critical role of radiology in healthcare, the process for undergoing a medical imaging exam has remained unchanged for decades. OneImaging is solving this with a concierge approach and a premium-quality radiology network of over 5,000 vetted providers across 48 states, which also reduces imaging costs by 60-80%. Our solution helps patients and families access essential radiology services at fair prices and without surprise bills, all while delivering immediate savings and ROI for employers and payers on every exam. We are seeking an Outreach Coordination Manager to lead and coach a small team responsible for high-volume outbound member outreach. This is an entry-level, hands-on manager role (player-coach) focused on executing and improving a critical outreach experiment: driving stronger member engagement, increasing conversion through the scheduling funnel, and ensuring a consistently high-quality member experience. The ideal candidate brings hands-on outbound leadership experience, strong performance management instincts, and a highly operational approach to running day-to-day execution. NOTE - This role will initially be a 3mo contract with possibility to extend or convert pending outcomes. ### What you’ll do

• Manage, coach, and develop the Outreach Coordinator team to deliver strong daily execution and consistent performance. - Set clear daily outreach expectations and conversion goals, and hold the team accountable to performance against them. - Monitor key funnel metrics to identify trends, gaps, and opportunities for improvement. - Develop and refine call scripts, talk tracks, and objection-handling strategies to improve member engagement and conversion outcomes. - Review team performance regularly, deliver actionable coaching, and support ongoing skill development. - Provide weekly reporting and insights on experiment performance, including progress against key metrics and recommendations for optimization. - Partner closely with Member Services, Product, and other cross-functional teams to identify operational friction and improve the member journey. - Help build a disciplined, high-accountability team culture grounded in empathy, execution, and continuous improvement. - Conduct high-volume outbound outreach to members preparing to schedule imaging exams, convert member outreach into scheduled imaging appointments, and deliver a consistently high-quality member experience across every interaction.