Director, RCM AR Operations

Join the Team Modernizing Medicine At ModMed, we're not just building software—we're reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care. A Culture of Excellence When you join ModMed, you're joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes: Consistently ranked as a Top Place to Work 2025 Globee Business Awards: Gold Globee for "Technology Team of the Year" 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties Florida Venture Forum: Venture-Backed Company of the Year We are growing fast, thinking big, and we are just getting started. Ready to modernize medicine with us? Job Description Summary: JD for Director, RCM AR Operations (India) Our Mission & Vision At ModMed, we are on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. We envision a world where the software we build increases medical-practice success and improves patient outcomes. Joining our team means aligning your passion with purpose. We innovate boldly, think big, and save time for the healthcare heroes who use our tools every day. We're looking for someone who wants to do good and have fun while building a world-class security infrastructure. Modernizing Medicine (ModMed) is on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical-practice success and improves patient outcomes. We are looking for an innovative leader who aligns passion with purpose to help us save time and create customer delight. The Role - The Director of RCM Accounts Receivable (AR) Operations, you will be a foundational leader for our ModMed India (MMI) team. Your primary mission is to build, ramp, and lead a world-class AR team, transitioning critical work from global partners back to ModMed to ensure we have direct control over the customer experience. This is a high-impact role requiring a visionary who can scale an organization from 35 to over 150 employees while implementing best-in-class standards through automation and process excellence. Your Core Responsibilities Strategic Growth & Execution : Build and execute a strategy to ensure front-end processes are optimized for full payment, claims are worked within expected timeframes, and team structures are designed to prevent backlogs. Operational Excellence : Drive the "Discover-Design-Implement-Execute" (DDIE) model at the practice level, closely monitoring KPIs and taking full ownership of AR resolution. Talent Leadership & Culture : Lead the hiring and capacity ramp-up of a top-tier workforce, ensuring cultural alignment with ModMed and maintaining high employee satisfaction to control attrition. Global Collaboration : Work closely with cross-geographical teams to develop world-class practices and ensure seamless coordination across the AR model. Innovation & Automation : Boldly innovate by identifying and implementing automation opportunities within and outside the PM system to improve quality and productivity. Change Management : Drive initiatives to improve workflows, decision trees, and technical updates to stay ahead of industry standards. Quality Assurance & Training : Partner with Quality and Training teams to equip staff with vertical-specific knowledge and ensure standards are met through focused audits. Client Success : Participate in client escalation discussions to improve retention and implement focused recovery plans. What You Bring Experience: 20+ years of hands-on experience in core Provider Revenue Cycle Management (RCM), specifically focused on India-based AR operations. Leadership: Proven track record of leading large-scale teams (100+) and building departments from the ground up using your strong local network. Education: Bachelor's degree in Commerce, Business, or Human Science. Skills: Advanced Excel and presentation skills, professional project management experience, and excellent global communication abilities. Innovation Mindset: A history of successful "Change Management" through automation and continuous improvement. Preferred: An MBA, Certified Medical Coder (CPC) status, and awareness of AI implementation within the RCM space are highly valued. Why ModMed? We believe in thinking big, having fun, and doing good. You will have the final authority on hiring and team structure, directly influencing the success of our India operations. If you are ready to innovate boldly and make things happen, we want to hear from you. Location: India (MMI) Reports to: AVP, RCM Global Operations ModMed Benefits Highlight: At ModMed, we believe it's important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders' email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website. ModMed Technologies India Private Limited follows a strict, merit-based and transparent recruitment process conducted only through official and authorized channels. We do not: Charge any fees, processing charges, or amount by any nomenclature, whether as a fee or deposit at any stage of the recruitment process; Authorise any individual, employee, or third party to collect any such payments (regardless of nomenclature) to offer or facilitate or recruitment opportunities; or Conduct hiring via informal messaging apps or personal email IDs. All official communication is made only through verified channels, our website, and recognised recruitment platforms. We strongly advise candidates not to share personal/financial information or make any payments in response to suspicious communications. Any such instances may be reported to us at hrcompliance@modmed.com . ModMed Technologies India Private Limited will not be responsible for any loss arising from fraudulent or unauthorised communications. It takes more than just a great product to modernize medicine. It takes a great team. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. The work we do makes a difference. Our web and mobile applications are transforming healthcare information technology to increase practice efficiency and improve patient outcomes. Our innovative and collaborative culture fuels our growth and creates rewarding and empowering experiences for our team.