Senior Engineer, Technical Service

The Technical Service Engineer provides proactive and reactive technical support to customers, ensuring optimal capsule filling performance and contributing to customer satisfaction and business growth. The role supports adoption of products and equipment through trials, troubleshooting, and post-installation services. What you will get: An agile career and dynamic working culture. An inclusive and ethical workplace. Compensation programs that recognize high performance. Our full list of global benefits can be found here: https://www.lonza.com/careers/benefits What you will do Deliver proactive technical service to prevent filling issues and improve productivity. Provide troubleshooting support to resolve customer issues. Conduct filling trials to support new product evaluation. Perform internal machine evaluations to maintain quality. Support commercial initiatives with technical expertise. Participate in team-selling activities. Gather technical insights from equipment manufacturers. Promote product and equipment adoption. Execute installation and validation activities. Perform equipment maintenance support. Maintain filling machines and facilities. Ensure EHS compliance. Complete additional assigned tasks. What we are looking for Minimum 3 years in technical service or related roles Knowledge of capsule manufacturing processes is good to have but not mandatory Experience of working with mechanical / electro- mechanical equipment. Experience of working with local customers in Japan About Lonza At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone's ideas, big or small, have the potential to improve millions of lives, and that's the kind of work we want you to be part of. Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we value diversity and are committed to creating an inclusive environment for all employees. If you're ready to help turn our customers' breakthrough ideas into viable therapies, we look forward to welcoming you on board.