Billing & Accounts Receivable Manager

As a Billing & Accounts Receivable Manager you will oversees end‑to‑end billing execution and accounts receivable operations to ensure accurate, timely invoicing and strong cash performance. This role provides day‑to‑day leadership for teams responsible for billing and collections, resolves complex customer and system issues, and ensures adherence to billing, credit, and collection policies. The role partners closely with IT, Sales, and Finance to manage billing accuracy, address high‑priority issues such as missed or failed billing runs, and drive continuous process improvement. This position plays a critical role in aligning billing and AR performance with Goodyear's working capital goals, financial controls, and strategic business objectives. What you'll do Team Leadership & Performance Management Lead an AR Collections team responsible for driving cash flow, reducing delinquency, and improving DSO. Set daily priorities, monitor performance, and provide coaching and feedback. Ensure service levels, accuracy standards, and deadlines are consistently met. Oversee accurate and timely generation of customer invoices, including automated and manual billing processes. Monitor billing quality metrics and proactively identify root causes of billing errors, delays, or customer disputes. Escalation & Issue Resolution Leadership Serve as the escalation point for complex customer issues or high risk accounts. Guide analysts through resolution strategies and determine when to engage sales, legal, or credit leadership. Ensure issues are addressed promptly and with effective communication. Operational Oversight & Workload Management Evaluate workload distribution and reassign accounts as needed to maintain balance and efficiency. Review AR activity to ensure adherence to credit and collection policies. Oversee daily operational controls and compliance with audit requirements. Reporting, Insights & Continuous Improvement Provide reporting and performance updates to AR leadership and business partners. Identify process gaps and lead initiatives to improve accuracy, efficiency, and cash performance. Partner cross functionally to enhance customer experience and reduce recurring issues. Drive continuous improvement initiatives to streamline billing workflows, reduce manual effort, and improve first‑pass invoice accuracy. What We're Looking For Bachelor's degree in accounting, Finance or other business-related field. Experience with customer collections / accounts receivable. 5+ years of experience in accounts receivable, credit, or collections, including responsibility for complex portfolios and strategic issue resolution. 2+ years of people leadership experience, including coaching, performance management, or team coordination. History of driving process improvements, KPI performance, or operational enhancements within AR or related functions. Demonstrated ability to influence senior stakeholders and lead cross functional initiatives. Excellent communication and influencing skills across teams and with customers. High proficiency in Excel and strong competency across Microsoft Office applications. What Will Set You Apart Expert level knowledge of SAP or other large scale ERP systems. Experience with Salesforce. #LI-RB3 Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to Goodyear.com. Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law. At Goodyear, we make life's connections easier every day. People around the world count on us to get them where they need to go, now and into the future. But our relentless pursuit of forward motion doesn't just keep the world moving. It shapes a workplace that celebrates our different talents, experiences, and culture. It inspires us to continue developing our skills and encourages our career moves all while keeping us focused on building a better future for our associates, our business, and the planet. Come discover the opportunities ahead with Team Goodyear. Working at Goodyear A true member of the Goodyear hiring team will always interview candidates in-person or over the phone before extending any job offers. Candidates are never asked to download software, provide financial information or send payment as part of the employment process. Goodyear is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. If you need reasonable accommodation to complete the online application, or any other part of the employment process, please call the Goodyear Candidate Care Line at 330.796.4500. When contacting us, please provide your name, telephone number, and email address, along with a description of your request for accommodation. Click here for more information about Equal Opportunity laws and here for related information. Reasonable workplace accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for a reasonable workplace accommodation will be responded to. Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Click here for more information about Equal Opportunity laws. See Goodyear's EEO Policy Statement here. Notice: Federal law requires Goodyear to verify the identity and employment eligibility of all persons hired to work in the United States. Goodyear will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. See posters below for details. E-Verify Participation Poster (English and Spanish) If you have the right to work, don't let anyone take it away. 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