IT Application Analyst

Key Responsibilities:

• Provide technical support for FIS applications and related business processes. - Analyze production incidents, defects, processing exceptions, and interface failures to identify root causes and drive resolution. - Gather, document, and validate functional and technical requirements for fixes and enhancements. - Support solution design, testing, deployment, and post-production validation. - Monitor application performance, transaction flows, interfaces, and operational trends to identify risks and improvement opportunities. - Investigate data discrepancies, reconciliation breaks, and failed transactions to ensure end-to-end process integrity. - Support inbound and outbound integrations, including API, file-based, and middleware-enabled interfaces. - Validate data mappings, transformation logic, reconciliation rules, and exception handling processes. - Support incident triage, problem management, escalation, and release readiness activities, including defect tracking, cutover, and stabilization. - Develop and maintain technical documentation, including process flows, support procedures, control matrices, and issue logs. - Promote automation, establish standards, and pursue ongoing enhancements to minimize manual work and boost system reliability. Qualification Required:

• 5+ years of experience in technical analysis, systems analysis, application support. - Strong experience with production support, data flows, transaction processing, and technical dependency analysis. - Working knowledge of APIs, file interfaces, middleware, data mapping, and reconciliation processes. - Experience with testing, defect management, release coordination, and post production support. - Strong understanding of SDLC, change control, incident management, and operational support processes. - Strong analytical, troubleshooting, and root-cause analysis skills. - Excellent communication skills and the ability to work across business and technical teams. Key Responsibilities: