Linux Cloud Engineer

Excellent written and verbal communication skills. - Commitment to deliver high-quality product and solution support. - Must achieve excellent customer satisfaction. - Take ownership and work with high productivity and efficiency. - Support other team members and seek their advice to make decisions on complex issues. As a part of the Managed Services support team, your role will involve delivering services for global customers with a focus on Linux KVM and server hardware. You are expected to have strong Admin, Operate, and Manage skills in Linux KVM. Your responsibilities will include resolving customer issues, collaborating with other technology teams, and maintaining quality on case documentation, SLA timeframes, and operational metrics. Additionally, you will be required to possess a Bachelor's degree in engineering or equivalent, have a minimum of 5 years of relevant experience in an Enterprise Managed Service environment, and hold certifications in Linux, KVM, and Kubernetes. You should also be flexible to work in a 24/7 support environment. Key Responsibilities:

Resolve customer's issues via telephone, email, or remote sessions. - Identify and escalate issues in a timely manner to vendors according to process guidelines. - Leverage internal technical expertise to provide effective solutions to customer issues. - Collaborate with other technology teams in diagnosing and isolating the cause of complex issues. - Maintain quality on case documentation, SLA timeframes, and operational metrics. - Perform within the Productivity Measure of the team. - Handle Problem Management, Post-Incident Reviews, and Root Cause Analysis. Qualification Required:

Bachelor's degree in engineering or equivalent. - Minimum 5 years of relevant experience in an Enterprise Managed Service environment for T Engineer. - Certification in Linux, KVM, and Kubernetes. - Flexible to work in a 24/7 support environment. Non-Technical Skills:

Excellent written and verbal communication skills. - Commitment to deliver high-quality product and solution support. - Must achieve excellent customer satisfaction. - Take ownership and work with high productivity and efficiency. - Support other team members and seek their advice to make decisions on complex issues.