Posted Apr 28, 2026
Technical Support Engineer (Cloud / Linux)
📍 Tokyo, Japan (Remote / Hybrid)
Virtuozzo is a leader in infrastructure system software for AI. We offer an optimized operating system, orchestration, and management to service providers, SaaS companies, and the enterprise. Virtuozzo provides mainframe-like performance, reliability, and security while dramatically lowering overall cost and complexity. We are looking for an entry to mid-level Technical Support Engineer to join our team in Japan. This role is ideal for candidates who want to build a career in IT, cloud technologies, and Linux systems in an international company. You will receive training and work closely with experienced engineers while supporting customers in Japan and globally. Responsibilities:
• Provide technical support (L1/L2) to customers in Japan as well as globally • Coordinate, troubleshoot, and resolve reported customer issues in collaboration with customer technical teams and internal teams • Perform analysis and evaluation of technical performance and reliability of products, systems, and services based on customer requests • Adhere to defined standards and quality measures, ensuring customer satisfaction and managing communication in line with SLAs • Maintain internal and external knowledge bases covering company products and troubleshooting procedures
Requirements:
• Japanese (Native or Effective Operational Proficiency) • English (Upper-Intermediate level or higher) • Strong communication and interpersonal skills • Ability to remain calm and focused under pressure • Strong motivation to grow as an IT professional, with a focus on advanced Linux knowledge • General understanding of OS architecture and Linux configuration • Experience with operating system installation, configuration, upgrades, and maintenance (Linux) • Experience with networking and network services configuration • Hands-on experience with troubleshooting and monitoring tools (considered a strong advantage) • Red Hat or LPI certifications (considered a strong advantage)
職務内容: ・日本およびグローバルの顧客に対するテクニカルサポート(L1/L2)の提供 ・顧客の技術チームおよび社内チームと連携し、報告された問題の調整・トラブルシュー ティング・解決を実施 ・顧客からの要望に基づき、製品・システム・サービスの技術的パフォーマンスおよび信 頼性の分析・評価を実施 ・定義された基準および品質指標に従い、顧客満足度を確保しつつ、SLA に準拠したコ ミュニケーションを管理 ・社内外向けのナレッジベース(製品情報およびトラブルシューティング手順)を維持・ 更新 応募要件: ・日本語(ネイティブまたは業務上十分なレベル) ・英語(中級以上) ・高いコミュニケーション能力および対人スキル ・プレッシャー下でも冷静かつ集中して対応できる能力 ・IT プロフェッショナルとして成長する強い意欲(特に高度な Linux 知識の習得) ・OS アーキテクチャおよび Linux 設定に関する基本的な理解 ・OS(Linux)のインストール、設定、アップグレード、運用保守の経験 ・ネットワークおよびネットワークサービス設定の経験 ・トラブルシューティングおよび監視ツールの実務経験(あれば尚可) ・Red Hat または LPI 認定資格(あれば尚可) ・情報通信系の新卒や第二新卒も大歓迎
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