Technical Support Engineer (Cloud / Linux)

Technical Support Engineer (Cloud / Linux)

📍 Tokyo, Japan (Remote / Hybrid)

Virtuozzo is a leader in infrastructure system software for AI. We offer an optimized operating system, orchestration, and management to service providers, SaaS companies, and the enterprise. Virtuozzo provides mainframe-like performance, reliability, and security while dramatically lowering overall cost and complexity. We are looking for an entry to mid-level Technical Support Engineer to join our team in Japan. This role is ideal for candidates who want to build a career in IT, cloud technologies, and Linux systems in an international company. You will receive training and work closely with experienced engineers while supporting customers in Japan and globally. Responsibilities:

• Provide technical support (L1/L2) to customers in Japan as well as globally • Coordinate, troubleshoot, and resolve reported customer issues in collaboration with customer technical teams and internal teams • Perform analysis and evaluation of technical performance and reliability of products, systems, and services based on customer requests • Adhere to defined standards and quality measures, ensuring customer satisfaction and managing communication in line with SLAs • Maintain internal and external knowledge bases covering company products and troubleshooting procedures

Requirements:

• Japanese (Native or Effective Operational Proficiency) • English (Upper-Intermediate level or higher) • Strong communication and interpersonal skills • Ability to remain calm and focused under pressure • Strong motivation to grow as an IT professional, with a focus on advanced Linux knowledge • General understanding of OS architecture and Linux configuration • Experience with operating system installation, configuration, upgrades, and maintenance (Linux) • Experience with networking and network services configuration • Hands-on experience with troubleshooting and monitoring tools (considered a strong advantage) • Red Hat or LPI certifications (considered a strong advantage)