As a Customer Relationship Manager (CRM) at our company, your primary responsibility will be to build and maintain strong relationships with customers to ensure high levels of satisfaction, drive repeat business, and support revenue growth. Your focus will be on post-sales engagement, issue resolution, and enhancing the customer experience lifecycle. **Key Responsibilities:**
Develop and maintain long-term relationships with key customers and channel partners
Act as a single point of contact for customer queries, concerns, and escalations
Ensure timely resolution of customer complaints in coordination with internal teams (Sales, Service, Production, Logistics)
Monitor customer satisfaction levels and implement improvement initiatives
Drive customer retention strategies and identify opportunities for upselling and cross-selling
Maintain and update customer data in CRM systems
Conduct regular follow-ups with customers for feedback and service quality assessment
Coordinate with service teams to ensure timely delivery and after-sales support
Prepare periodic reports on customer feedback, complaints, and resolution status
Support sales team in strengthening client engagement and relationship management
Identify trends and suggest process improvements to enhance customer experience
**Required Skills:**
Strong communication and interpersonal skills
Problem-solving and conflict resolution abilities
Good understanding of CRM tools and customer lifecycle management
Ability to work cross-functionally and manage multiple stakeholders
Data-driven mindset with reporting and analytical skills
As part of our team, you will be evaluated based on Key Performance Indicators (KPIs) such as Customer Satisfaction Score (CSAT), Customer Retention Rate, Complaint Resolution Turnaround Time (TAT), Repeat Business Ratio, Customer Engagement Index, and Reduction in customer complaints. If you possess a customer-centric approach, ownership, accountability, strong follow-up and coordination skills, emotional intelligence, and a proactive, solution-oriented mindset, we encourage you to apply by sending your updated details or resume to hr@tectronicsindia.com. Join TECTRONICS and be a part of a growing organization that values teamwork, discipline, and excellence. As a Customer Relationship Manager (CRM) at our company, your primary responsibility will be to build and maintain strong relationships with customers to ensure high levels of satisfaction, drive repeat business, and support revenue growth. Your focus will be on post-sales engagement, issue resolution, and enhancing the customer experience lifecycle. **Key Responsibilities:**
Develop and maintain long-term relationships with key customers and channel partners
Act as a single point of contact for customer queries, concerns, and escalations
Ensure timely resolution of customer complaints in coordination with internal teams (Sales, Service, Production, Logistics)
Monitor customer satisfaction levels and implement improvement initiatives
Drive customer retention strategies and identify opportunities for upselling and cross-selling
Maintain and update customer data in CRM systems
Conduct regular follow-ups with customers for feedback and service quality assessment
Coordinate with service teams to ensure timely delivery and after-sales support
Prepare periodic reports on customer feedback, complaints, and resolution status
Support sales team in strengthening client engagement and relationship management
Identify trends and suggest process improvements to enhance customer experience
**Required Skills:**
Strong communication and interpersonal skills
Problem-solving and conflict resolution abilities
Good understanding of CRM tools and customer lifecycle management
Ability to work cross-functionally and manage multiple stakeholders
Data-driven mindset with reporting and analytical skills
As part of our team, you will be evaluated based on Key Performance Indicators (KPIs) such as Customer Satisfaction Score (CSAT), Customer Retention Rate, Complaint Resolution Turnaround Time (TAT), Repeat Business Ratio, Customer Engagement Index, and Reduction in customer complaints. If you possess a customer-centric approach, ownership, accountability, strong follow-up and coordination skills, emotional intelligence, and a proactive, solution-oriented mindset, we encourage you to apply by sending your updated details or resume to hr@tectronicsindia.com. Join TECTRONICS and be a part of a growing organization that values teamwork, discipline, and excellence.