**Job Description:**
**Role Overview:**
As a Customer Relationship Manager at iServeU in Mumbai, you will play a crucial role in enhancing customer satisfaction by serving as the primary point of contact for partner banks. Your proactive and customer-focused approach will ensure smooth communication and effective resolution of any issues or concerns faced by our partner banks. **Key Responsibilities:**
Act as a liaison between the company and partner banks. - Address and resolve queries, issues, or concerns raised by bank representatives promptly and effectively. - Build and maintain strong, long-term relationships with key stakeholders. - Maintain accurate documentation and reports of customer interactions. - Coordinate with internal teams to ensure timely resolution of issues. - Escalate unresolved issues to the appropriate departments as necessary. - Share feedback and suggest improvements to internal processes based on client inputs. **Qualification Required:**
Excellent communication skills in English and Hindi (both verbal and written). - Working knowledge of Microsoft Excel (basic data entry, filters, formatting, etc.). - Strong interpersonal and relationship-building skills. - Problem-solving attitude and the ability to remain calm under pressure. - Willingness to learn and adapt in a rapid-paced environment. **Additional Company Details:**
iServeU is a leading modern banking infrastructure provider in the APAC region, offering embedded fintech solutions to financial enterprises. Certified partners with major organizations like National Payment Corporation of India (NPCI) and VISA, iServeU provides a cloud-native, microservices-enabled platform with over 5000 product configurations. Operating in five countries, iServeU empowers numerous banks and enterprises, processing around 2500 transactions per second through a platform managing various financial services. For more details, visit www.iserveu.in. **Job Description:**
**Role Overview:**
As a Customer Relationship Manager at iServeU in Mumbai, you will play a crucial role in enhancing customer satisfaction by serving as the primary point of contact for partner banks. Your proactive and customer-focused approach will ensure smooth communication and effective resolution of any issues or concerns faced by our partner banks. **Key Responsibilities:**
Act as a liaison between the company and partner banks. - Address and resolve queries, issues, or concerns raised by bank representatives promptly and effectively. - Build and maintain strong, long-term relationships with key stakeholders. - Maintain accurate documentation and reports of customer interactions. - Coordinate with internal teams to ensure timely resolution of issues. - Escalate unresolved issues to the appropriate departments as necessary. - Share feedback and suggest improvements to internal processes based on client inputs. **Qualification Required:**
Excellent communication skills in English and Hindi (both verbal and written). - Working knowledge of Microsoft Excel (basic data entry, filters, formatting, etc.). - Strong interpersonal and relationship-building skills. - Problem-solving attitude and the ability to remain calm under pressure. - Willingness to learn and adapt in a rapid-paced environment. **Additional Company Details:**
iServeU is a leading modern banking infrastructure provider in the APAC region, offering embedded fintech solutions to financial enterprises. Certified partners with major organizations like National Payment Corporation of India (NPCI) and VISA, iServeU provides a cloud-native, microservices-enabled platform with over 5000 product configurations. Operating in five countries, iServeU empowers numerous banks and enterprises, processing around 2500 transactions per second through a platform managing various financial services. For more details, visit www.iserveu.in.