Principal HR Business Partner, Operations

As the Principal HR Business Partner - Operations, you’ll be the primary HR partner for Babylist’s Operations organization—Inventory Planning & Management, Supply Chain, and our Fulfillment Center in Commercial Point, OH. You’ll translate business priorities into people strategies that enable a complex, fast-scaling operations network to perform consistently, from corporate planning teams through frontline warehouse execution. This is a fully onsite role, Monday–Friday. Your week will span time on the floor with supervisors and managers, coaching through employee relations and performance decisions, while also partnering with Operations leaders across Inventory Planning and Supply Chain who may sit outside the site. You might spend a morning working through a sensitive employee issue with a manager onsite, then shift into an afternoon reviewing workforce trends or advising on org changes with distributed leadership teams. This role blends strategic partnership with hands-on execution. You’ll be most successful if you’re comfortable being highly visible, decisive, and closely connected to how the operation actually runs. Who You Are

• 10+ years of HR experience, including 5+ years as an HRBP supporting Operations, Supply Chain, Fulfillment, or Logistics—this is not a fit for candidates coming primarily from corporate, HQ, or COE-only environments

• Deep experience supporting large hourly/non-exempt workforces in operational settings, with direct ownership of employee relations and performance management—not just advising from a distance

• Proven track record working onsite in warehouse, manufacturing, or logistics environments—you’re comfortable spending the majority of your time close to the floor

• Expert-level ER judgment—you’ve personally handled complex investigations and escalations and can coach managers to make sound, consistent decisions without over-reliance on HR

• Experience building manager capability at scale—you’ve developed supervisors and managers who can independently lead their teams, not just rely on HR for direction

• Strong fluency in workforce and operational metrics (attrition, absenteeism, engagement, productivity), with a bias toward using data to drive decisions

• Highly credible and direct—you challenge leaders when needed, navigate tough conversations, and build trust with both executives and hourly associates

• Proficient in Google Workspace and Slack, with experience in HR systems such as Paylocity, Charthop, Lattice, Carta, or Radford

• You're genuinely excited about what AI can do - not just as a concept, but as something you want to get your hands on. At Babylist, every team uses AI daily, and we're looking for people who lean in. How You Will Make An Impact

• Build and implement a structured management development program that equips FC supervisors and managers to handle performance management, ER, and day-to-day people leadership confidently—reducing escalations to HR over time

• Design and deliver onsite training programs including new hire orientation, compliance training, and core management fundamentals

• Coach managers and assistant managers to develop their own supervisors, creating a scalable leadership pipeline across the operation

• Lead employee relations for the hourly population—investigating concerns, resolving issues, managing complex escalations, and reinforcing consistent practices across the FC

• Guide temp-to-perm conversion decisions, partnering with Operations leadership to evaluate performance and make consistent hiring calls

• Partner on workforce planning and org design, helping structure teams and roles to support both scale and day-to-day execution

• Collaborate with Total Rewards on compensation decisions and staffing strategies for the FC

• Own engagement and exit survey programs, synthesizing feedback into clear recommendations and action plans for Operations leadership

• Lead the people side of reorgs, leadership transitions, and operational changes—ensuring clear communication and minimal disruption

• Be the visible, trusted HR presence in the building—championing a positive, inclusive, high-performance culture every day

About Compensation

We use a market-based approach to compensation. The starting salary range for this role is:

$161,500 to $195,500

Your starting salary will be based on your location, experience, and qualifications, with increases over time tied to performance, role growth, and internal pay equity. Why You Will Love Working At Babylist

Our Culture

• We work with focus and intention, then step away to recharge
• We believe in exceptional management and invest in tools and opportunities to connect with colleagues
• We build products that positively impact millions of people's lives
• AI is intentionally embedded in how we work, create, and scale—supporting innovation and impact

Growth & Development

• Competitive pay and meaningful opportunities for career advancement
• We believe technology and data can solve hard problems
• We're committed to career progression and performance-based advancement

Compensation & Benefits

• Competitive salary with equity and bonus opportunities
• Company-paid medical, dental, and vision insurance
• Retirement savings plan with company matching and flexible spending accounts
• Generous paid parental leave and PTO
• Perks for physical, mental, and emotional health, parenting, childcare, and financial planning