Principal HR Business Partner (Chicago)

We’re looking for a Senior Manager or Principal, HR Business Partner (HRBP) to lead the People agenda for our North America Region. In this high-impact role, you’ll be a trusted advisor to Agoda’s Commercial teams, helping drive revenue growth by building high-performing, customer-focused teams and strengthening key B2B partnerships. You’ll spend about 40% of your time on strategic partnering and talent management, with the remainder focused on performance management, employee relations, people operations, and learning & development. You’ll work hands-on with leaders and employees, balancing big-picture thinking with practical day-to-day support. In this Role, you’ll get to:

• Partner as a senior advisor to regional leaders and managers, shaping business and people strategies through a deep understanding of goals, team culture, and talent needs to drive commercial success. - Shape and deliver a People Roadmap that aligns with both company-wide and local business priorities. - Lead and influence cross-functional initiatives that support business transformation and organizational growth. - Anticipate business needs and implement proactive, scalable HR solutions that add long-term value. - Use data and insights to inform decisions, measure impact, and provide actionable recommendations (e.g., retention, engagement, performance trends). - Lead talent identification, development, and succession planning to build a strong leadership pipeline. - Support organizational design, workforce planning, and change management to keep Agoda agile and competitive. - Drive effective change management and communication for key business initiatives, ensuring smooth transitions and high engagement. - Manage, in partnership with People Centre of Expertise, employee relations cases, ensuring fair and timely resolution, and provide guidance on complex or sensitive matters. - Oversee people operations, including onboarding, policy guidance, and compliance with local labor laws. - Drive learning and development initiatives to build skills and support career growth. - Mentor and coach HR colleagues and business leaders, building people leadership capability across the region. - Champion a culture of feedback, continuous learning, and high performance. - Ensure strong governance, compliance, and risk management in all people practices. This is a hands-on, high-impact role for someone who enjoys both strategic work and rolling up their sleeves to get things done. What You’ll Need to Succeed:

• Bachelor’s Degree in Human Resources or a related field is required. - 8–10 years of progressive HR experience, including 3–5 years in a senior HRBP/HR leadership role, and a minimum of 5 years operating across North America (United States, Canada, LATAM) with demonstrated familiarity with federal, state/provincial labour laws, cross‑border employment practices, and compliance obligations. - Demonstrated experience embedding People and culture into business leadership, ideally at scale and in a fast-paced, global environment. - Ability to flex between company-wide strategy and tailored solutions for specific region, with a strong business partnership mindset. - Skilled at aligning and connecting HR functions, building strong relationships, and driving collaboration across teams. - Expertise in leadership effectiveness, engagement, talent management, rewards, succession planning, and organizational design. - Experience in workforce planning, organisational agility, and leading large-scale change/transformation initiatives across multiple markets. - Outstanding ability to communicate with influence, use data to inform decisions, and engage stakeholders at all levels. - Ability to cope well with ambiguity and change. - Willingness to get hands-on and tackle operational HR tasks as needed. Especially during transformation. You’re not afraid to roll up your sleeves and support the team wherever needed to drive results. - Fluency in written and spoken English, with strong communication skills to effectively convey complex information. It’s Great if You Have:

• Curiosity, ready to challenge current practices and perspectives. - Experience creating and rolling out people programs or ways of working that make the company a better place to work and help teams perform at their best. - Great sense of ownership and reliability. - Multicultural or International Experience. - Humility, flexibility, good interpersonal skills. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus.

The range for  the Chicago area is 141,000-166,000. E-Verify Program Participant

We are an E-Verify employer – meaning that your Form I-9 information will be provided to the federal government to confirm that you are authorized to work in the U.S. For more information, please view: E-Verify Participation Poster (English/Spanish) and IER Right to Work Poster (English/Spanish)