Posted May 22, 2026
We are looking for an Application Support Engineer to provide production support for cloud-native media applications running on Google Cloud Platform (GCP) and Kubernetes. This role focuses on L2/L3 application support, incident response, root cause analysis (RCA), and on-call rotations for services built in Go and deployed using GKE, Cloud Run, and GCP Workflows. You will support platforms for live streaming, video transcoding, Video-on-Demand (VOD), and Media Asset Management (MAM) in high-availability, time-sensitive environments. Full-time (40h) role with on-call rotations, including weekend coverage.
Provide L2/L3 production support for critical media applications
Troubleshoot application, platform, and infrastructure issues across GCP and Kubernetes
Analyze logs, metrics, and traces to identify root causes
Resolve incidents using , escalating when required
Partner with Engineering and SRE teams, providing clear technical context
Support live streaming pipelines and video transcoding workflows
Diagnose issues related to:
Stream ingest failures
Transcoder job errors and performance bottlenecks
Output quality, latency, and availability
Participate in on-call rotations, including weekends
Document incidents, RCAs, corrective and preventive actions
Continuously improve monitoring, alerting, runbooks, and SOPs
At Devsu, we believe in creating an environment where you can thrive both personally and professionally. By joining our team, you’ll enjoy:
Join Devsu and discover a workplace that values your growth, supports your well-being, and empowers you to make a global impact.
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