Transformation Lead

Transformation Lead Description - Unique mastery and recognized authority on relevant subject matter knowledge including technologies, theories and techniques. Contributes to the development of innovative principles and ideas. Successfully operates in HP's most complex disciplines. Provides highly innovative solutions. Leads large, cross-division functional teams or projects that affect the organization's long-term goals and objectives. May participate in cross-division, multi-function teams. Routinely exercises independent judgment in developing methods, techniques and criteria for achieving objectives. Develops strategy and sets functional policy and direction. Acts as a functional manager within area of expertise but does not manage other employees as a primary job function Responsibilities Process Mapping and optimization to elevate customer experience and HP's efficiency Explore opportunities for digital transformation and process optimization Ensures proper key performance indicators are set, measured, and regularly reports on status against program objectives. Contributes innovative ideas and may lead large cross-functional teams, exercising independent judgment to solve unique and complex problems impacting the business. Provides mentorship and guidance to lower-level employees, thus ensuring the realization of operational and strategic plans. Education and Experience Required Four-year or Graduate Degree in Computer Science, Information Systems, Engineering, or any other related discipline or commensurate work experience or demonstrated competence. Typically has 15+ years of work experience, preferably in Project management, Technical support, Customer Support, Process engineering Preferred Certifications Project Management Professional (PMP) Certification or Prince 2 Practitioner Knowledge & Skills Agile Methodology Business Operations Change Management Process Improvement Project Management Project Management Institute (PMI) Methodology Project Planning Project Scoping Risk Management Risk Mitigation Cross-Org Skills Effective Communication Results Orientation Learning Agility Digital Fluency Customer Centricity Impact & Scope Impacts large functions and leads large, cross-division functional teams or projects. Complexity Provides highly innovative solutions to complex problems within established policy. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal" You want to reshape the way the world works. So do we. You're looking for more than just a job; you're looking to make a difference. That means creating something new. Something that matters. Something that changes how the world works for the better. A career at HP can help you build the tomorrow you want. Let's grow together. Privacy, Terms of Use, and Accessibility Our founders believed that business exists when people work together to 'accomplish something collectively which they could not accomplish separately.' We uphold a zero-tolerance policy towards discrimination and treat everyone with respect. By maintaining these principles, we empower the HP team to contribute to our collective success and the future of work. Learn more about HP personal data practices at Privacy Statement, Personal Data Rights Notice (where applicable), Accessibility at HP, and Terms. You can be yourself at HP. Learn more Having trouble with this page or with applying to a role? Click here to submit a request for support.