Senior Renewal Account Manager

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, you'll receive 22 days paid time off, plus 11 company paid holidays. Also, medical, dental & vision insurance, 5% 401(k) company match, plus a range of other benefits that you can choose from. About you: You enjoy building long‑term relationships with senior customers and being trusted to handle the moments that matter most. You like solving complex problems, having thoughtful commercial conversations, and helping customers see real value in what they use every day. We'll rely on you to protect and grow some of our most important customer relationships — and you'll have the space and support to do your best work. Day to day, you will: • Own the full renewal journey for a portfolio of strategic, high‑value customers. • Lead clear, consultative renewal conversations with senior and C‑level stakeholders, focusing on value and long‑term partnership. • Manage complex, multi‑year contract renewals, working closely with Customer Success, Sales, Product and Support to remove obstacles. • Use customer insight, product usage and business goals to forecast renewals accurately and share best practice across the team. Your skills and experiences might also include: • Experience working with enterprise or private equity‑backed customers in a business‑to‑business software environment. • 5-7 years managing large, complex renewals or strategic customer portfolios. • Confidence navigating commercial contract structures and higher‑risk renewal scenarios. • Experience using customer relationship management (CRM) tools and data to guide renewal decisions. • An interest in mentoring others and sharing practical approaches to complex renewals. Compensation: $70k-$85k base salary + 40% variable What are we all about? The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. With over 9,300 talented individuals driving innovation and customer excellence, we're shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We're committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you're excited about this role - even if your experience doesn't tick every box - you might be exactly who we're looking for. We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You. Hello! We are thrilled you are considering Access as your next career move. Why? Because At Access, people are at the heart of everything we do. Our people are game-changers, life-lovers, culture-builders, and free-thinkers. We strive to create an environment where everyone feels valued, respected, and empowered to contribute their best. We believe in hiring creative, curious, and caring future ready people who bring their unique diversity and a learn-it-all mindset to our global team. We believe in working hard as a collective team to win with our customers, give back to the communities we represent, and celebrate successes together. We can't wait to meet you.