Technical Application Analyst

As a Functional Consultant at HighRadius, you will play a significant role in providing support for the high-end, robust, and scalable SaaS products. You will serve as an ambassador for HighRadius, ensuring continuous support from issue identification to resolution. Your willingness to learn about our complex software products and prioritize customer satisfaction will be key to your success in this role. **Responsibilities**

• Provide product support to users of HighRadius applications, ensuring timely and effective resolution of issues. - Take ownership of customer-reported issues and drive them to resolution within the specified SLAs. - Collaborate with internal and external stakeholders to deliver a delightful customer experience. - Contribute to the growth of best practices for delivering HighRadius Support services. - Utilize troubleshooting practices to successfully resolve application issues. - Continuously learn and understand HighRadius products and features to support and educate clients. - Adhere to quality and process compliance standards to ensure customer and organizational success. - Dynamically prioritize tickets and multitask as necessary. - Work effectively in rotational shifts as a team player. - Empathize with client situations and provide quick resolutions or workarounds. - Communicate issues and resolutions clearly with internal teams and customers. **Requirements**
• 3 to 6 years of experience in Application Support, preferably with SaaS applications. - Familiarity with tools and practices such as case management, knowledge base, defect and escalation management. - Proficiency in running SQL queries. - Background in technology-centric environments. - Strong logical, analytical, and problem-solving skills. - Excellent communication skills. - Ability to thrive in a fast-paced, constantly evolving startup environment. - Knowledge of scripting is a plus. As a Functional Consultant at HighRadius, you will play a significant role in providing support for the high-end, robust, and scalable SaaS products. You will serve as an ambassador for HighRadius, ensuring continuous support from issue identification to resolution. Your willingness to learn about our complex software products and prioritize customer satisfaction will be key to your success in this role. **Responsibilities**