Technology Support III

Key Responsibilities:

• Provide end-to-end application or infrastructure service delivery to support successful business operations
• Support day-to-day maintenance of systems to ensure operational stability and availability
• Monitor production environments for anomalies and address issues using standard observability tools
• Identify issues for escalation and communication, providing solutions to business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management
• Troubleshoot production application flows to ensure end-to-end service delivery
• Collaborate with Software Engineering and Product teams to drive resolutions and stability enhancements
• Create, improve, and maintain real-time monitoring dashboards for system operability and performance
• Assist in incident, problem, and change management for full-stack technology systems

Qualifications Required:

• Formal training or certification with applied experience
• 3+ years of troubleshooting, resolving, and maintaining IT services
• Knowledge of applications or infrastructure in a large-scale technology environment
• Experience with observability and monitoring tools
• Familiarity with ITIL framework processes
• Understanding of networking concepts and troubleshooting
• Proficiency in source code management tools and CI/CD tools
• Knowledge of scheduling tools like Autosys and Control M
• Continuous improvement mindset