Customer Success Specialist (Retention)

HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us:

1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care

2. We believe in technology as an enabler

3. We’re driven by helping customers attain better outcomes

This position is part of the Mable team. About Mable

Mable is one of Australia's leading and fastest-growing healthtech platforms. As a purpose-driven company, we are where thousands of people with disability and older Australians have connected with independent support workers of their choosing and on terms that suit them. With more than 25 million hours of support facilitated since 2014, it's no wonder we have been recognised on the AFR's Top 100, Deloitte Tech Fast 50, were previously awarded Australian Growth & Technology Growth Company of the Year. By working at Mable, you will join a high productivity and dynamic team environment, leading to meaningful change in Australia's care and support sectors. To find out more, visit https://mable.com.au/

About the role

Are you a people person who loves connecting, influencing, and driving results? You'll work in our Customer Success team with a focus on retention of existing customers. You’ll speak with customers daily and help drive early customer engagement and service utilisation, whilst maximising long-term customer loyalty through proactive relationship building and solution focused support. This is a unique opportunity to make a meaningful difference in people’s lives while contributing to the growth of a fast paced organisation focused on transforming the aged care and disability support sectors.