Agriculture Customer Service Representative - Grand Forks, ND

Investing in You, join a 100-year-old, family-owned leader in Ag – and grow with us! Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment. "We know the confidence gap can get in the way of meeting spectacular candidates, so please don't hesitate to apply — we'd love to hear from you." Are you customer-focused with an attention to detail? Are you proficient with computers and Windows applications? Do you have a positive outlook and excellent communication skills? Are you highly organized with an ability to multi-task and prioritize assignments? If so, we want to hear from YOU! Role Overview The Customer Service Representative (CSR) plays a key role in delivering a positive customer experience by supporting sales and operations through accurate order processing, inventory coordination, and efficient internal workflows. This position serves as a vital link between customers, the sales team, and operations, helping ensure responsive communication and smooth day‑to‑day execution. A Sample of What You'll Do in This Role Enter and process sales orders, shipping documents, and invoices using the JD Edwards (JDE) ERP system, meeting timelines under the Timely Transaction Processing (TTP) policy Respond to customer inquiries and support the sales team with order accuracy, pricing, and documentation Document product use recommendations and forecasts; generate standard and custom reports for internal and external use Collaborate with Sales and Operations to manage inventory levels, place product orders, and conduct cycle counts and annual inventory reconciliation Submit and code bills and invoices for payment; support Accounts Payable documentation What You Bring to the Role High school diploma or equivalent Proficiency with Microsoft Windows, Excel, Outlook, and ERP systems (JD Edwards experience preferred; training provided) Strong math skills, including the ability to accurately apply fractions, percentages, and ratios Compensation and Benefits: The base compensation for this position ranges from $18.37 - $24.52 per hour. Note that wages may vary based on skills, and experience. This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plan participation, including an employer contribution of up to 7% into your 401(k). Follow this link for more information regarding Wilbur-Ellis employee benefits:  https://bit.ly/3S8aDCj #CS2025 Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Our Commitment to Diversity & Inclusion: Diversity of people, cultures, opinions, and ideas makes us all stronger. From leadership commitment to employee buy-in, we know that creating an inclusive environment and providing opportunities for all employees to reach their full potential is a shared responsibility. Wilbur-Ellis is a company you can be proud to call your employer Wilbur-Ellis markets and distributes agricultural products, animal feed specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific. Wilbur-Ellis is for and about people Wilbur-Ellis has enjoyed over 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other. Wilbur-Ellis invests in the industry's best workforce Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment. Follow our career social media accounts! Instagram: IG • TikTok: TikTok • Facebook: FB • LinkedIn: LinkedIn Don't have time to check out the opportunities? Connect with us and tell us what you are interested in. Each and every employee contributes to our shared success. Join a team where YOU matter: Your unique experience, your values, your ideas, your goals, your contributions, your wellbeing, your family, your future, your community, your career and your growth. LEARN MORE Employee Benefits: Take home a competitive salary and benefits you and your family deserve – from 401(K) matching, medical, dental and vision coverage, paid vacation, work-life balance and more. Purpose & Values: Our purpose is to provide the essentials for the world to thrive. No matter your role, every Wilbur-Ellis employee makes a real difference. Talent Development: When you grow, we all grow. We'll help you forge your own career pathway through continuous learning and skills development, mentorship programs, growth opportunities, business resource groups and career coaching. A Culture That Cares: We are one of the largest family-owned, privately held companies in the world – which means as an employee you can enjoy the best of both worlds: The flexibility and close-knit culture of an independent company with the resources and reputation of 100+ years of business. Diversity & Inclusion: We strive to build diverse teams and cultivate an environment where everyone feels welcome and is treated fairly. We believe that the inclusion of all backgrounds and ideas makes us stronger and creates a community of belonging.