Program Manager II, Customer Trust External Relations

Amazon's Customer Trust External Relations (CTXR) organization works to ensure global thought-leaders, brands, policymakers, regulators, and media understand how Amazon delivers Earth's safest and most trustworthy shopping experience. Within CTXR, the RADAR (Research, Analytics, Data Architecture & Resolution) team builds the data infrastructure, measurement capabilities, and intelligence systems that power this mission. We are looking for a detail-oriented and analytically minded Program Manager II to drive quality assurance programs, sprint planning, and change management initiatives that help protect and strengthen customer trust across Amazon's global store. In this role, you will own and optimize critical operational mechanisms that ensure the accuracy and reliability of AI-powered workflows, audit processes, and insights delivery — all while working cross-functionally with data engineering, business intelligence, marketing operations, market research, and program management teams. You will be responsible for managing the end-to-end lifecycle of quality assurance and audit programs, driving sprint planning and roadmap execution for a multi-disciplinary analytics team, and leading change management efforts including training rollouts, standard operating procedure (SOP) development, and feature adoption. The ideal candidate is someone who can navigate undefined problems within a defined program strategy, is comfortable working with data and analytics teams without being a technical practitioner themselves, and can translate complex analytical workflows into structured, repeatable programs. You are a practical adopter of generative AI tools and are comfortable leveraging them to improve program efficiency, evaluate AI-generated outputs, and support AI-powered workflows. You bring strong organizational skills, a bias for action, and a track record of delivering cross-functional programs that improve operational efficiency. Key job responsibilities