As a software professional at Bank of America, you will be part of the Authentication Hub Level 3 Production Support team, working with technologies like Java, Spring, Unix, Oracle, Cassandra, AI-ML algorithms, and tools such as Splunk, Dynatrace, myCTO, and Glassbox. Your main responsibilities will include ensuring application stability and availability, incident management, release support, driving continuous process improvements, and innovation to reduce the cost of IT operations. Your role will involve collaborating with internal and external global teams across various locations for project delivery. You must be highly self-motivated, proactive, detail-oriented, and possess good communication and management skills to interact with partners and other Production Support teams like L1, L2, L3, Application, and Business stakeholders. Additionally, you should be able to think of process improvements to enhance platform stability and resiliency. **Key Responsibilities:**
Have a good understanding of end-to-end bank processes and Authentication domain knowledge. - Manage production application incident triage and resolution. - Conduct research on production problems and address issues promptly. - Track and close Sev3 problem tickets. - Work towards improving application stability and minimizing errors. - Provide release and deployment support. - Regularly communicate with peers and supervisors, document work and meetings. **Qualifications Required:**
Education: B.E. / B. Tech/M.E. /M. Tech/B.Sc./M.Sc./BCA/MCA (prefer IT/CS specialization)
Certifications: Not Mandatory
Experience Range: 2 years
Foundational skills: Spark, Kafka, Java, J2EE, ML Technology
4 yrs of experience in Java/J2EE technologies
Knowledge on Machine Learning
Proficiency in Java, Unix/Linux, Struts, Spring, Hibernate, Webservices, Web technologies (HTML, CSS, Javascript, XML)
Familiarity with tools such as Splunk, Dynatrace, GlassBox, Remedy
Exposure to database technologies like SQL, Cassandra, Oracle
Prior experience in Application Production Support is preferred
**Desired Skills:**
Good Communication skills Clear, Concise & Ability to articulate Problem/Solution
Risk Awareness and exhibit accountability
Ability to participate or contribute to conference calls with tech and business users
**Additional Details:**
Bank of America is committed to providing a diverse and inclusive workplace for all employees. The company values working together and offering flexibility to its employees through various approaches depending on the roles within the organization. Bank of America believes in Responsible Growth, which reflects in the way the company runs its operations and delivers for its clients, communities, and shareholders every day. As an employee, you will have opportunities to learn, grow, and make an impact while enjoying competitive benefits that support your physical, emotional, and financial well-being. As a software professional at Bank of America, you will be part of the Authentication Hub Level 3 Production Support team, working with technologies like Java, Spring, Unix, Oracle, Cassandra, AI-ML algorithms, and tools such as Splunk, Dynatrace, myCTO, and Glassbox. Your main responsibilities will include ensuring application stability and availability, incident management, release support, driving continuous process improvements, and innovation to reduce the cost of IT operations. Your role will involve collaborating with internal and external global teams across various locations for project delivery. You must be highly self-motivated, proactive, detail-oriented, and possess good communication and management skills to interact with partners and other Production Support teams like L1, L2, L3, Application, and Business stakeholders. Additionally, you should be able to think of process improvements to enhance platform stability and resiliency. **Key Responsibilities:**
Have a good understanding of end-to-end bank processes and Authentication domain knowledge. - Manage production application incident triage and resolution. - Conduct research on production problems and address issues promptly. - Track and close Sev3 problem tickets. - Work towards improving application stability and minimizing errors. - Provide release and deployment support. - Regularly communicate with peers and supervisors, document work and meetings. **Qualifications Required:**
Education: B.E. / B. Tech/M.E. /M. Tech/B.Sc./M.Sc./BCA/MCA (prefer IT/CS specialization)
Certifications: Not Mandatory
Experience Range: 2 years
Foundational skills: Spark, Kafka, Java, J2EE, ML Technology
4 yrs of experience in Java/J2EE technologies
Knowledge on Machine Learning
Proficiency in Java, Unix/Linux, Struts, Spring, Hibernate, Webservices, Web technologies (HTML, CSS, Javascript, XML)
Familiarity with tools such as Splunk, Dynatrace, GlassBox, Remedy
Exposure to database technologies like SQL, Cassandra, Oracle
